Customer Service Representative

Quantum Management ServicesSaint-Laurent

30+ days ago

Salary

CAD50000–CAD55000 yearly

Job type

Permanent

Job description

Ref. No. : 114979

Position : Customer Service Representative

Location : Saint-Laurent

Salary : Up to $55K (depending on experience)

Schedule : 40 / hrs per week (no overtime + no weekends) on-site, 5 days per week

Are you passionate about providing outstanding customer service? Do you have experience in client service, particularly in industries like telecommunications or similar fields?

We want to meet you! Apply today!

Our client a global leader, specializing in designing, developing, manufacturing, and distributing products and technologies across automotive sectors, located in Saint-Laurent is seeking a Customer Service Representative to join their team.

What is offered to you :

2-3 weeks of vacation per year
3 personal / sick days per year
Group health insurance paid at 50%, including vision, dental and medical
Experience an open concept office environment and setup that promotes teamwork
On-site parking
Growth opportunity within company + join a talented team during an exciting phase of company growth and expansion.

We would love to meet :

Fluently bilingual to effectively communicate with customers from the Ontario region.

At least 3 years of experience in client service in telecommunications or similar (call center or automotive)

Minimum DEC completed education or relevant experience

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Knowledge of the automotive industry or telemetry (an asset)

Highly developed resourcefulness and organizational abilities

Demonstrated autonomy, initiative, and a strong sense of responsibility and team-oriented

Main Respons i bilities : - Coordinate service calls immediately upon receipt

Efficiently allocate technicians based on client proximity

Conduct follow-ups with technicians after each service call

Address all overnight messages promptly

Optimize and maintain technician appointment schedules and routes

Handle administrative tasks related to billing processes

Update client records in the database

Compare service timesheets and purchase orders with maintenance schedules

Please forward your resume to Cristina Bilbao at .

REFER A PERM HIRE AND EARN UP TO $1,000! For more details, .

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit number : AP-2000158