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Customer Service Technician

Customer Service Technician

Bedard RessourcesPointe-Claire, Quebec, Montreal
30+ days ago
Salary
CA$55,000.00–CA$65,000.00 yearly
Job type
  • Permanent
Job description

Tasks

  • Answering customer questions (owners and manufacturing workshops) in accordance with the warranty service policy.
  • Utilizing expertise during service calls to assess issues.
  • Travelling on-site when necessary to evaluate situations (taking photos, writing reports, etc.).
  • Use your technical expertise to assess the situation and propose solutions.
  • Drafting reports on findings for the warranty service team.
  • Performing on-site repairs at the client locations when possible.
  • Process purchase orders and manage stock.
  • Assisting colleagues in the warehouse, including loading trucks as needed.
  • Performing any other related tasks.
  • If you’re ready for new challenges, we want to meet you!

Advantages

  • Insurance fully covered by the employer from day one.
  • RRSP program with contributions after the first year.
  • Comprehensive on-site training for all products.
  • Canadian products with an already excellent reputation.
  • Referral bonuses.
  • Clothing expense account.
  • Automobile allowance (car, gas, etc.) of approximately $1200 per month.
  • Financially stable company.
  • Long-term career prospects.
  • No routine!
  • Parking available.

    • Job requirements

  • Willing to travel for one week to Toronto for training.
  • Knowledge of surface materials such as granite, quartz, marble, and stainless steel.
  • At least one year of experience in a similar position.
  • Proficient in MS Office.
  • Bilingual French-English(oral and written).
  • Comfortable in a computerized environment.
  • Access to a car, valid driver’s licence.
  • Available for travel in the Montréal, Québec, and Ottawa regions as needed.
  • Knowledge of the architecture, design, and construction materials field (a significant asset).

    • Desired profile

  • Excellent analytical, synthesis, and organizational skills.
  • Excellent communication and interpersonal skills.
  • Creative, proactive, autonomous, and thorough.
  • Action-oriented and results-driven.
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    Service Technician • Pointe-Claire, Quebec, Montreal