Customer service manager Jobs in Thunder Bay, ON

Overview

Leon’s is currently looking for a self-motivated Sales Manager in Training who is enthusiastic, hardworking and driven towards success. The ideal candidate shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard Work. Family.

Through our manager-in-training programs, we’ve helped countless associates achieve rewarding, fulfilling, successful careers. Let us help you achieve your career ambitions through our world class leadership training programs, which provide the tools and training you need to be a successful Manager within our organization. Together we can continue to provide the level of sales and service excellence that made Leon’s a leader in the industry.

About Us:

Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

• Managing sales team; floor management
• Training and people development; building a talent pool of future managers
• Recruitment: conducting interviews, hiring and onboarding; ensuring a positive, successful orientation process for new associates
• Resolving customer issues and providing a positive, seamless service experience
• Managing daily store operations; ensuring company policies and procedures are met
• Ensuring general safety and security of stores, associates, and customers
• Shopping the competition
• Conducting daily and weekly sales meetings
• Preparation and management of sales promotions and contests
• Maintaining open communication with all departments within the store
• Being available and approachable; supporting our team of associates
• Team development; creating an environment of teamwork, support and collaboration
• Liaising with the home office to share feedback and access information; ensuring associates and managers have access to the information they need to perform their jobs effectively
• Preparing for and conducting effective and engaging meetings
• Supporting the General Manager and other department managers
• Completing daily, weekly, monthly and quarterly reports
• Performing various other duties, as assigned

Requirements:

• Strong leadership and people skills; leads by example
• Trains, develops and inspires others to succeed
• People-focused; a genuine desire to work with and help customers and associates
• Goal-oriented
• Personal commitment to continued self-development; loyal, ambitious, and eager to learn and grow with us
• Willingness to relocate advantageous but not necessary
• And most importantly, a POSITIVE ATTITUDE!

We offer:

• Comprehensive Employee Benefit Package after 3 months
• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation:

The starting rate for this position is X plus (income may vary based on volume and location).

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, can email their accommodation requests to