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Customer representative Jobs in Coquitlam, BC

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Customer representative • coquitlam bc

Last updated: 2 days ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

Sales Representative

Williams MachinerySurrey, BC, CA
CA$70,000.00 yearly
Full-time
Quick Apply

Join a team recognized as a Platinum Certified Canada's Best Managed Company and one of the BC's Top Employers.As part of Wesgroup Equipment, Williams Machinery has been powering BC industries for ... Show more

Customer Service Center Representative

JYSK CanadaCoquitlam, BC, ca
CA$18.25 hourly
Full-time
Quick Apply

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

 • Promoted

Customer Experience Representative

Indigo Books & MusicCoquitlam, British Columbia, Canada
Part-time

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.You role model the Indigo Beliefs by being ... Show more

Financial Service Representative

easyfinancialBurnaby, British Columbia, Canada
CA$20.00 hourly
Full-time

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth.We’ve earned prestigious accolades including being named one of.Canada’s Top Growing Companies.TIME Magazine’s 2025 list... Show more

Outside Sales Representative

The Acquisition GroupCoquitlam, BC, CA
CA$600.00 weekly
Full-time
Quick Apply

TELUS Communications | Partnered with The Acquisition Group The Acquisition Group is expanding its Burnaby team, and we're looking for driven, people-first  Sales Representatives  to join... Show more

Sales Representative

Total Sanitation ServicesCoquitlam, BC, CA
CA$90,000.00 yearly
Full-time
Quick Apply

Job description: Brand: Pit Stop Portables Location: Coquitlam, BC About Our Company Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services... Show more

Customer Service Representative

T.K. GraphicsSurrey, British Columbia, Canada
CA$45,000.00 yearly
Full-time
Quick Apply

Are you passionate about delivering exceptional customer service and keeping projects running smoothly?.Graphics, our Customer Service Representatives are at the heart of everything we do.You'll be... Show more

Sales and Customer Service Representative Remote

HMG CareersPitt Meadows, British Columbia
CA$69,000.00 yearly
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Sales Representative

Kognitive Sales SolutionsSurrey, BC, CA
Full-time +2
Quick Apply

Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultant across Canada to represent one of t... Show more

Sales Development Representative

Sterling Fleet OutfittersSurrey, Canada
Full-time

Build the Engine That Helps Companies Get More Done.Sterling Fleet Outfitters exists to help companies get more done.Who wouldn't want to be part of that? Time is a finite resource, and wasting it ... Show more

Sales Representative

The Home Depot CanadaBurnaby, BC, CA
CA$19.15 hourly
Part-time

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and ... Show more

Outside Sales Representative

Rexel UtilitySurrey, BC, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Customer Service Representative - Remote

Tim's FinancialSurrey, British Columbia
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Customer Service/Order Desk Representative

Randstad CanadaCoquitlam, British Columbia, CA
CA$55,000.00 yearly
Full-time +2
Quick Apply

Are you an experienced Customer Service Representative or Inside Sales Representative with a background in wholesale distribution? We are seeking a dedicated Customer Service Representative / Insid... Show more

Warehousing Sales Representative

Recruiting In MotionCoquitlam, BC
CA$75.00 hourly
Full-time +1

Metro Vancouver’s business sector as the go-to agency for recruiting and placing outstanding employees.BC-owned and operated, we ensure all our candidates — temporary, contract, permanent, or execu... Show more

Insurance Sales Representative

Combined InsuranceCoquitlam, BC, CA
Full-time

Are you an enthusiastic, results-driven individual with a desire for independence and flexibility in how you manage your workday? Do you want to make a meaningful impact in your community and in th... Show more

 • Promoted

Bilingual Customer Service Representative (Eng/Fre) Remote

BGISSurrey, BC, Canada
Remote
Full-time

BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the servic... Show more

Maintenance Sales Representative

Trotter & Morton Group of CompaniesBurnaby, CA
CA$150,000.00 yearly
Full-time

Division: Trotter & Morton Facility Services Inc.Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commerc... Show more

Inside Sales Representative

Wiseworth Canada Industries Ltd.Surrey, BC, CA
Full-time

Locally owned and operated since 1996, Wiseworth Canada Industries Ltd.Master Distributor for Ingersoll Rand compressed air products, parts, and services across British Columbia, Alberta, the Yukon... Show more

People also ask
Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
30+ days ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.