Customer Service Representative

POSITION SUMMARY

Reporting to the Manager, Administration, the Customer Service Representative provides professional level customer service in responding to phone calls and emails, explains the Homeowner Protection Act and related regulations, and provides information regarding departmental policies and processes. In addition, he / she / they performs administrative and clerical functions to support Licensing & Consumer Services (formerly HPO) operations.

CANDIDATE PROFILE :

The successful candidate will have the following :

EDUCATION & EXPERIENCE :

• High school graduation and completion of a post-secondary course in office or business administration or other relevant field.
• Sound progressive experience in an office and / or highly computerized environment, including experience working with the public, providing basic bookkeeping or accounting functions, working with a variety of software programs, and performing data entry.
• Or an equivalent combination of education, training and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES :