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Last updated: 5 days ago

Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)

MiratechVaughan, Ontario, Canada
RemoteRemote
Full-timeFull-time

Senior Genesys Cloud PS Consultant.Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.The rol... Show more

HR Recruitment Coordinator

The Pod GroupRichmond Hill, ON, CA
CA$38,000.00–CA$40,000.00 yearlyCA$38,000.00–CA$40,000.00 yearly
Full-timeFull-time
Quick Apply

RESPONSIVE ● ACCOUNTABLE ● STRATEGIC ● CLIENT-CENTRED.The Pod Group (PG) is an HR consulting team that provides strategic human resources services for clients in various sectors such as social serv... Show more

Intermediate Electrical Designer (Residential Building)

Winters Technical StaffingScarborough, ON
CA$100,000.00 yearlyCA$100,000.00 yearly
Temporary, Permanent, Full-timeTemporary, Permanent, Full-time

Intermediate Electrical Designer (Residential Building).Intermediate Electrical Designer – Residential Buildings.Monday–Friday, 9: AM–6: PM (1-hour lunch).Our client is one of Toronto’s most innova... Show more

Customer Service Rep - Remote

American Income Life Insurance CompanyNorth York, ON, CA
RemoteRemote
Quick Apply

A well-established North American organization with over 60 years of experience is expanding its remote operations.As part of this growth, we are looking to connect with individuals who value profe... Show more

Chief Growth Officer

TEEMAVaughan, Ontario
CA$250,000.00–CA$275,000.00 yearlyCA$250,000.00–CA$275,000.00 yearly
PermanentPermanent

Our client is an established product and platform engineering company headquartered in the Greater Toronto Area with approximately 1,000 engineering professionals across North America and India.In ... Show more

Consultant, Microsoft Power Platform

MNPMarkham, ON, Canadá
Full-timeFull-time

What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strat... Show more

Senior Electrical Engineer

AtkinsRéalisNorth York
Full-timeFull-time

Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to... Show more

Project Manager

CanacreMarkham, ON, CA
CA$75,000.00–CA$105,000.00 yearlyCA$75,000.00–CA$105,000.00 yearly
Quick Apply

Canacre’s core services focus on leadership in Environment and Land services throughout the project lifecycle.At Canacre, we emphasize continuous development and growth.Our commitment to investing ... Show more

Junior Sustainability Project Coordinator

Winters Technical StaffingScarborough, Ontario
CA$55,000.00 yearlyCA$55,000.00 yearly
TemporaryTemporary

Junior Sustainability Project Coordinator.We are seeking a motivated and passionate individual to join our clients team.As an employee of one of Canada’s leading Mechanical/Electrical engineering a... Show more

Coordinator, Sustainable Buildings & Performance

Inviro Engineered SystemsScarborough, ON, CA
CA$50,000.00–CA$65,000.00 yearlyCA$50,000.00–CA$65,000.00 yearly
Full-timeFull-time
Quick Apply

Coordinator, Sustainable Buildings & Performance INVIRO is seeking a motivated and passionate individual to join our growing team.As an employee of one of Canada’s leading Mechanical/Electrical eng... Show more

Senior Manager, Tax Technology Consulting

RyanNorth York
Full-timeFull-time

Generous Personal Time Off (PTO) Benefits.Weeks of 100% Paid Leave for New Parents (Adoption Included).Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement.Benefits Eligibility Effec... Show more

Solar Production Estimate Subject Matter Expert

Black & VeatchMarkham, ON, CA
Full-timeFull-time

At Black & Veatch, our employee-owners go beyond the project.For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible t... Show more

Software Developer – Junior - MSON #1

Compu-Vision Consulting Inc.Markham, Ontario, Canada

We are seeking a motivated Junior Software Developer to assist in designing, developing, testing, and maintaining software applications.The ideal candidate will have foundational knowledge of appli... Show more

Dynamics 365 F&O Senior Supply Chain Management Consultant

BDOMarkham
Full-timeFull-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

Consulting Manager

Clearsulting LLCToronto, Ontario, Canada, M2N 5S4
Quick Apply

Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance.Our team consists of finance specialists that bring experience and technical capab... Show more

Account Manager, Project Sales (BMS, Fire, Security)

HoneywellMarkham, ON, Canada
Full-timeFull-time

We offer solutions to tomorrow’s challenges!.Our sales approach begins by identifying customer demands before they become challenges! We’re committed to delivering customer success through our comp... Show more

Solution Developer, Power Platform & D365

MNPMarkham, ON, Canadá
CA$70,000.00 yearlyCA$70,000.00 yearly
Full-timeFull-time

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.Mak... Show more

Technical Inside Sales Specialist

Randstad CanadaRichmond Hill, Ontario, CA
CA$70,000.00–CA$90,000.00 yearlyCA$70,000.00–CA$90,000.00 yearly
PermanentPermanent
Quick Apply

Are you a service-oriented professional with a passion for delivering an exceptional customer service and sales experience in the technology sector? We are currently seeking a dedicated Technical I... Show more

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Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)

Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)

MiratechVaughan, Ontario, Canada
6 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

We are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

The role combines business consulting, platform expertise, and hands-on technical validation. The consultant will work closely with business stakeholders, contact center operations, and technical teams to translate business requirements into practical Genesys Cloud AI solutions, assess platform capabilities and limitations, and provide evidence-based recommendations.

Responsibilities

  • Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
  • Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
  • Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
  • Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
  • Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.
  • Assessing implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements.
  • Preparing solution assessments and recommendations, documenting findings and risks, and presenting outcomes to business and technical stakeholders.


Qualifications

  • 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation.
  • Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation, such as knowledge bases, Architect, bot flows, or Data Actions.
  • Practical experience with Genesys Cloud AI capabilities.
  • Understanding of how knowledge quality affects AI outcomes, including knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents.
  • Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept.
  • Strong analytical, communication, and stakeholder management skills, with the ability to present technical recommendations to business and technical audiences.
  • Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to Have

  • Experience with AI licensing, consumption models, implementation costs, and total cost of ownership.
  • Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma.
  • bilingual English/French proficiency.



Additional Information

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.