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Last updated: 11 hours ago

Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)

MiratechVaughan, Ontario, Canada
RemoteRemote
Full-timeFull-time

Senior Genesys Cloud PS Consultant.Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.The rol... Show more

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Electrical Project Manager

EXPMarkham, ON, Canada
CA$90,000.00–CA$120,000.00 yearlyCA$90,000.00–CA$120,000.00 yearly

Electrical Project Manager (Buildings).At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments.As a team of engineers, architects, designers, scientists,... Show more

HR Recruitment Coordinator

The Pod GroupRichmond Hill, ON, CA
CA$38,000.00–CA$40,000.00 yearlyCA$38,000.00–CA$40,000.00 yearly
Full-timeFull-time
Quick Apply

RESPONSIVE ● ACCOUNTABLE ● STRATEGIC ● CLIENT-CENTRED.The Pod Group (PG) is an HR consulting team that provides strategic human resources services for clients in various sectors such as social serv... Show more

Technical Inside Sales Specialist

Randstad CanadaRichmond Hill, Ontario, CA
CA$65,000.00–CA$85,000.00 yearlyCA$65,000.00–CA$85,000.00 yearly
PermanentPermanent
Quick Apply

Are you a service-oriented professional with a passion for delivering an exceptional customer service and sales experience in the technology sector? We are currently seeking a dedicated Technical I... Show more

Environmental Regulatory Specialist

CanacreMarkham, ON, CA
CA$90,000.00–CA$130,000.00 yearlyCA$90,000.00–CA$130,000.00 yearly
Quick Apply

Canacre’s core services focus on leadership in Environment and Land services throughout the project lifecycle.At Canacre, we emphasize continuous development and growth.Our commitment to inve... Show more

Government Contracts Specialist

KeilhauerScarborough, Ontario, Canada
CA$75,000.00–CA$80,000.00 yearlyCA$75,000.00–CA$80,000.00 yearly
Full-timeFull-time

GOVERNMENT CONTRACTS SPECIALIST.Grade 7 – Salary Range $75,000 - $80,000.This position is for an existing vacancy.Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture ... Show more

Customer Service Rep - Remote

American Income Life Insurance CompanyNorth York, ON, CA
RemoteRemote
Quick Apply

A well-established North American organization with over 60 years of experience is expanding its remote operations.As part of this growth, we are looking to connect with individuals who value profe... Show more

Intermediate Fire Engineer

GHDMarkham, ON, Canada
CA$74,025.00–CA$123,375.00 yearlyCA$74,025.00–CA$123,375.00 yearly

Help us build the future and we’ll help you build a rewarding and purposeful career.Our global network is made up of architects, designers, planners, engineers, and environmental scientists all wor... Show more

QA Specialist – Junior - MSON #4

Compu-Vision Consulting Inc.Markham, Ontario, Canada

We are seeking a motivated Junior QA Specialist to support software quality assurance and testing activities across web applications, APIs, and enterprise software systems.The ideal candidate will ... Show more

Chief Growth Officer

TEEMAVaughan, Ontario
CA$250,000.00–CA$275,000.00 yearlyCA$250,000.00–CA$275,000.00 yearly
PermanentPermanent

New-logo sales: Enterprise and upper-mid-market acquisition across North America.You carry a number, and so does everyone on your team.Business development: Partnerships and alliances — including t... Show more

Consultant, Microsoft Power Platform

MNPMarkham, ON, Canadá
Full-timeFull-time

What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strat... Show more

Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)

AvivaMarkham

We're looking for a strategic and results-oriented professional to join our team as Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines).Reporting to the SVP, this role will help sh... Show more

Coordinator, Sustainable Buildings & Performance

Inviro Engineered SystemsScarborough, ON, CA
CA$50,000.00–CA$65,000.00 yearlyCA$50,000.00–CA$65,000.00 yearly
Full-timeFull-time
Quick Apply

Coordinator, Sustainable Buildings & Performance INVIRO is seeking a motivated and passionate individual to join our growing team.As an employee of one of Canada’s leading Mechanical/Electrical eng... Show more

Senior Consultant, Microsoft Dynamics 365 Business Central

MNPMarkham, ON, Canadá
Full-timeFull-time

When most people hear the name MNP, they think of tax and accounting.Today, we are much more than that.MNP Digital is helping organizations navigate complex business challenges by combining strateg... Show more

Sustainability Project Coordinator

Winters Technical StaffingScarborough, Ontario
CA$50,000.00 yearlyCA$50,000.00 yearly
PermanentPermanent

Sustainability Project Coordinator.Our client is seeking a motivated and passionate individual to join t growing team.As an employee of one of Canada’s leading Mechanical/Electrical engineering and... Show more

Consulting Manager

Clearsulting LLCToronto, Ontario, Canada, M2N 5S4
Quick Apply

Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance.Our team consists of finance specialists that bring experience and technical capab... Show more

Consult Associate Partner Retail/CPG

1110 Kyndryl Canada LimitedNorth York, Ontario, Canada
Full-timeFull-time

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.We are at the heart of progress; with proven expertise and a continu... Show more

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Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)

Copy of Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)

MiratechVaughan, Ontario, Canada
11 hours ago
Job type
  • Full-time
  • Remote
Job description

Job Description

We are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

The role combines business consulting, platform expertise, and hands-on technical validation. The consultant will work closely with business stakeholders, contact center operations, and technical teams to translate business requirements into practical Genesys Cloud AI solutions, assess platform capabilities and limitations, and provide evidence-based recommendations.

Responsibilities

  • Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
  • Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
  • Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
  • Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
  • Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.
  • Assessing implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements.
  • Preparing solution assessments and recommendations, documenting findings and risks, and presenting outcomes to business and technical stakeholders.


Qualifications

  • 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation.
  • Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation, such as knowledge bases, Architect, bot flows, or Data Actions.
  • Practical experience with Genesys Cloud AI capabilities.
  • Understanding of how knowledge quality affects AI outcomes, including knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents.
  • Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept.
  • Strong analytical, communication, and stakeholder management skills, with the ability to present technical recommendations to business and technical audiences.
  • Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to Have

  • Experience with AI licensing, consumption models, implementation costs, and total cost of ownership.
  • Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma.
  • bilingual English/French proficiency.



Additional Information

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.