Construction project coordinator • waterloo on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Manager, Cybersecurity & Project Management Office.Serving more than 165,000 residential and business customers in the Cities of Kitchener and Waterloo, Townships of Woolwich, Wilmot, and Welle... Show more
Mon-Fri - 7:00 AM - 3:00 PM /.Potential Overtime when required.Allied Partner: Jasper Constructors Ltd.Jardeg is currently recruiting.Ability to use Construction Power Tools.General site cleanup a... Show more
Project Leader, New Product Introduction (NPI).Kitchener, Ontario | Hybrid – 4 Days Onsite / 1 Day Remote | Contract for 12 months.Salary Range: $91,200 – $114,000 CAD.At Sonova, we create innovati... Show more
FluidAI is specialized in the development and deployment of data-driven surgical solutions, with an initial focus on general and gastrointestinal surgery.Our technologies integrate medical devices,... Show more
Intermediate Mechanical Designer.We’re working with a well-established and highly regarded consulting engineering firm in the Kitchener–Waterloo region that is looking to add an Interme... Show more
At NewGround, we believe the right environment can change how people work, connect, and succeed.As a leading design and delivery firm, we partner with financial institutions, healthcare providers, ... Show more
The Marketing Administrator is responsible for supporting and executing digital marketing initiatives, social media strategy, and sales enablement efforts across the organization.The Marketing Admi... Show more
Relationship Manager, Region of Peel / Senior Project Manager.Help Shape the Future of Municipal Infrastructure in the GTA.Relationship Manager / Senior Project Manager.This unique dual-role positi... Show more
BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Show more
AI Workflow Automation & Enterprise AI Systems Exposure.Week Agentic AI Project Experience Program designed for individuals interested in gaining hands-on exposure to AI workflow automation, en... Show more
Prica Group Construction Management (PGCM).We are committed to responsible growth and expansion, environmental beauty, and sustainable living for future generations.We have earned a reputation for ... Show more
We are seeking a Senior Project Manager to lead the delivery of a complex, multi-workstream claims and operations implementation in partnership with an external vendor (Xodus).This role will be res... Show more
CIMA+’s Infrastructure team combines top-notch skills with an intimate understanding of the local community to deliver customized infrastructure services for municipalities and real-estate develope... Show more
Our client is actively seeking an experienced and detail-oriented Project Accountant to join their team.This is an exciting opportunity for a professional with a strong background in project accoun... Show more
Dental Front Desk Adminstrator/Treatment Coordinator - Toothworks Dental Clinic.Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients underst... Show more
Heavy Equipment Operator – Full Time (Waterloo Region).Clements, ON, working on some of Waterloo Region's highest-profile civil construction projects — site grading, site servicing, sewer and water... Show more
As part of our continued growth and success in the Southwestern Ontario municipal water market,.Water/Wastewater Process Engineering Graduate.This role will work collaboratively with the Project Te... Show more
Shifts ranging anywhere from 1 hour up to 12 hours.Ongoing shifts in order to build close relationships with our clients.Making a difference in the lives of those dealing with medical illnesses and... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
