Computer technology Jobs in Hamilton, ON

Job Type: Permanent
Work Model: Hybrid
Reference code: 127614
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Kitchener, ON; Ottawa, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

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What will your typical day look like?

• Provide support for network security solutions across the Deloitte Global enterprise infrastructure.
• Provide 24x7 monitoring, operation, and management.
• Serve as an escalation point for complex technical issues.
• Responsible for bringing incidents to a resolution within a timely manner.
• Participate in projects with other Deloitte teams and vendors.
• Drive the resolution of priority issues, including participation in technical assistance conference calls.
• Support customers with process and technical questions related to Cyber Architecture and Engineering.
• Build relationships with customers, other Deloitte teams, and vendors to provide exceptional service.
• Lead continuous improvement initiatives to drive efficiency and automate processes within Cyber Architecture and Engineering.
• Proficient knowledge on compliance and regulatory requirements to assist with security audits and assist in remediate of any security related issues.
• Ability to communicate and work with customers and peers in different time zone and countries.
• Rotational weekend on-call to address critical issues. Ability to work weekends when necessary for scheduled tasks.

Additional responsibilities regardless of team include:

• Cross-functional support for development and implementation of systems
• Ensure services and systems are always available and reliable.
• Respond to and manage service issues and problems.
• Report, pursue, communicate, and escalate any breaches in network security or policies.
• Able to coordinate and work with onsite engineers during outage or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process related documents for the team.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Education/Other:

Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience

Number of years’ experience is provided as a guideline for hiring managers and represents the amount of experience typically needed to be successful in this role. Candidates with more, or less, years of experience may be considered based upon education, unique skillset, or other factors to be determined at time of hire.

Years of Experience: 3 to 5+ years

Number of years of experience is provided as a guideline for hiring managers and represents the amount of experience typically needed to be successful in this role. Candidates with more, or less, years of experience may be considered based upon education, unique skills, or other factors to be determined at time of hire.

Technical skills:

• Expert level knowledge of scripting languages (e.g., Bash, Python, PowerShell, SQL, Postgres)
• Knowledge of network security protections and protocols.
• Knowledge of Cisco Secure Workload, Illumio, and/or Guardicore platform preferred.
• Knowledge of LAN/WAN and network protocols.
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Candidate should possess methodical troubleshooting skills that they would apply during network outages and incidents.
• Awareness of related policies and standards; Demonstrates ability to apply established processes, activities, and techniques; Understanding of the tools and resources available to execute the processes, activities, and techniques.
• Ability to manage support cases with external technology vendors.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Understands technology and technical concepts; Communicates effectively with stakeholders and team members regarding technical concepts.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.