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Private Residence Supervisor

Four Seasons Hotels and ResortsWhistler
Full-time

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...Show more

Remote Senior Java Engineer - AI Trainer

SuperAnnotateWhistler, British Columbia, CA
Remote
Full-time

As a Senior Java Engineer, you will work remotely on an hourly paid basis to review AI-generated Java code, architectural solutions, and technical explanations, as well as generate high-quality ref...Show more

Guest Services Associate - Overnight - Part Time - WorldMark Whistler Sundance

Travel + Leisure Co.Whistler, British Columbia, Canada
Part-time

Our dedicated associates help the company achieve its mission to put the world on vacation.Innovation and growth keep our work interesting and fun.Every day is a chance to learn something new and t...Show more

Benefits Advisor - Work From Home

HMG CareersWhistler, British Columbia
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more

Mechanical Designer

RideWrap Protection Inc.Whistler, BC, CA
Full-time

RideWrap’s Mechanical Designers are responsible for designing our meticulously engineered Tailored Protection kits.Attention to detail, creative problem solving and design are all key requirements ...Show more

Maintenance Technician - Landscaping

Mike Wiegele Helicopter SkiingWhistler, BC, Canada
Full-time

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege...Show more

 • Promoted

Restaurant manager

McDonald'sWhistler, BC, Canada
Part-time +2

Heures de travail: 35 hours per week.Determine type of services to be offered and implement operational procedures.Balance cash and complete balance sheets, cash reports and related forms.Organize ...Show more

Remote Senior C++ Engineer - AI Trainer

SuperAnnotateWhistler, British Columbia, CA
Remote
Full-time

As a Senior C++ Engineer, you will work remotely on an hourly paid basis to review AI-generated C++ code, systems designs, and technical explanations, as well as generate high-quality reference imp...Show more

Ski Patrol

Vail ResortsWhistler, BC, Canada
Full-time +1

Service is the foundation of everything we stand for at Vail Resorts and our Ski Patrol team is no exception to ensuring this experience of a lifetime.Responsible for promoting the safety and secur...Show more

 • New!

Guest Experience Specialist - Whistler (Seasonal Part Time, April to October)

Rocky MountaineerWhistler, BC, CAN
Part-time

Armstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest.Since 1990, we have grown to beco...Show more

Front Desk Agent

Vail ResortsWhistler, BC, Ca
Full-time

Create Your Experience of a Lifetime!.Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discove...Show more

Event Sales Coordinator - Fairmont Chateau Whistler

EncoreWhistler, CAN
Full-time

The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue.Complete s...Show more

Full Time Night Auditor

Whistler Village Inn + SuitesWhistler, BC
Full-time

Discover the perfect mix of value and location, right in the heart of Whistler.Rustic and inviting, Whistler Village Inn + Suites offers an authentic mountain resort feel, only steps away from the ...Show more

Recreation Assistant Manager

Four Seasons Hotels and ResortsWhistler
Full-time

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...Show more

 • New!
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Private Residence Supervisor

Private Residence Supervisor

Four Seasons Hotels and ResortsWhistler
10 days ago
Job type
  • Full-time
Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time,Private ResidenceSupervisor.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts ofmany,we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly Wage:$26.00 - $27.80

What you will do

Are you excited about delivering a personalized level of service to each and every guest?This position may be the perfect fit for you! This position is broad and encompasses the entire resident experience from making initial reservations while staying in line with the rental property agreement, welcoming owners back to the location,making arrangementsfor day trips, transportation, and restaurant reservations etc. All while providinga timelyand exceptional level of service.

  • Work with guests pre arrival andin housetoascertainpreferences and provide insightful recommendations and to ensure the team follows the standards.

  • Conductspre arrivalprocess to contact all future guests to arrange services including but not limited to Dining Reservations, Activities, Shipping packages, various Transportation methods, and researching different vendors and service providers.

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Interactions with guest will be in person, phone, FS Chat and by email

  • Work closely with various Hotel departments

  • Review Owner bookings, arrivals, next day Guest/owner itineraries

  • Check Arrival rooms

  • Check guests in and out, to handle all guest relocations according to established guidelines and be knowledgeable on all aspects of hotel services, hours of operation, local attractions, ownerpoliciesand credit policies

  • Processes packages, messages, mail which may be either by outgoing or incoming inan accurateandtimelymanner.

  • Handle any guest problems or complaints and keep management informed

  • Utilize a variety of software programs. Communicate with internal personnel and departments via Teams,Hotsosand phones. Chat guests via messenger application andutilizeFour Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.

  • Assure that desk collateral and information for restaurants, activities, attractions,mapsand other local attractions are updated and current.Knowswhat activities are available in the Valley andestablishclose contacts with vendors in these areasin order toprovide information,ticketingand reservations for guests.

  • Review Credit Report

  • Act without prior authority in all matters concerning the safety, security and well-being of hotel guests,patronsand employees in the absence of senior management.

  • Perform routine building inspections and walk-throughs toestablisha supervisory presence

  • Respond properly in any hotel emergency or safety situation

  • perform other tasks or projects as assigned by hotel management and staff

  • Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts,deliveriesand special requests.

  • As our hotel is open 24/7,365 daysa year, we expectFrontDesk Supervisor to be flexible in working mornings, evenings, weekends, and holidays.

What you bring

  • Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services.

  • Knowledge of Whistler and surrounding areas, highly desirable, however notrequired.

  • Supervisor experience preferred.

  • Fluent English (written, spoken and reading)

  • Strong written and oral presentation skills.

  • Ability to multi-task in a high volume and demanding environment.

  • Strong computer skills, including a knowledge of Opera.

  • Strongproblem solvingskills, ability to handledifficult situationsand guests.

  • Ability to work in Canada

  • Strong commitment to service

What we offer:

  • Competitive wages

  • Leisure benefit (ski pass or leisure allowance)

  • Access to affordable shared staff accommodation

  • Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.

  • Complimentary meal per shift in our employee dining room

  • Paid time off; vacation days andadditionalfloating holidays per year

  • Excellent training and development program

  • Discovery Nights at Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7,365 daysa year, we expect ourPrivate ResidenceSupervisorto be flexiblein workingmornings, evenings, weekends, and holidays.

Learn more about whatit’slike to work for Four Seasons:

Learn more about Four Seasons Whistler onSocial Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: