Computer security Jobs in Whistler, BC

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time,Private ResidenceSupervisor.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts ofmany,we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly Wage:$26.00 - $27.80

What you will do

Are you excited about delivering a personalized level of service to each and every guest?This position may be the perfect fit for you! This position is broad and encompasses the entire resident experience from making initial reservations while staying in line with the rental property agreement, welcoming owners back to the location,making arrangementsfor day trips, transportation, and restaurant reservations etc. All while providinga timelyand exceptional level of service.

• Work with guests pre arrival andin housetoascertainpreferences and provide insightful recommendations and to ensure the team follows the standards.

• Conductspre arrivalprocess to contact all future guests to arrange services including but not limited to Dining Reservations, Activities, Shipping packages, various Transportation methods, and researching different vendors and service providers.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Interactions with guest will be in person, phone, FS Chat and by email

• Work closely with various Hotel departments

• Review Owner bookings, arrivals, next day Guest/owner itineraries

• Check Arrival rooms

• Check guests in and out, to handle all guest relocations according to established guidelines and be knowledgeable on all aspects of hotel services, hours of operation, local attractions, ownerpoliciesand credit policies

• Processes packages, messages, mail which may be either by outgoing or incoming inan accurateandtimelymanner.

• Handle any guest problems or complaints and keep management informed

• Utilize a variety of software programs. Communicate with internal personnel and departments via Teams,Hotsosand phones. Chat guests via messenger application andutilizeFour Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.

• Assure that desk collateral and information for restaurants, activities, attractions,mapsand other local attractions are updated and current.Knowswhat activities are available in the Valley andestablishclose contacts with vendors in these areasin order toprovide information,ticketingand reservations for guests.

• Review Credit Report

• Act without prior authority in all matters concerning the safety, security and well-being of hotel guests,patronsand employees in the absence of senior management.

• Perform routine building inspections and walk-throughs toestablisha supervisory presence

• Respond properly in any hotel emergency or safety situation

• perform other tasks or projects as assigned by hotel management and staff

• Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts,deliveriesand special requests.

• As our hotel is open 24/7,365 daysa year, we expectFrontDesk Supervisor to be flexible in working mornings, evenings, weekends, and holidays.

What you bring

• Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services.

• Knowledge of Whistler and surrounding areas, highly desirable, however notrequired.

• Supervisor experience preferred.

• Fluent English (written, spoken and reading)

• Strong written and oral presentation skills.

• Ability to multi-task in a high volume and demanding environment.

• Strong computer skills, including a knowledge of Opera.

• Strongproblem solvingskills, ability to handledifficult situationsand guests.

• Ability to work in Canada

• Strong commitment to service

What we offer:

• Competitive wages

• Leisure benefit (ski pass or leisure allowance)

• Access to affordable shared staff accommodation

• Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.

• Complimentary meal per shift in our employee dining room

• Paid time off; vacation days andadditionalfloating holidays per year

• Excellent training and development program

• Discovery Nights at Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7,365 daysa year, we expect ourPrivate ResidenceSupervisorto be flexiblein workingmornings, evenings, weekends, and holidays.

Learn more about whatit’slike to work for Four Seasons:

Learn more about Four Seasons Whistler onSocial Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

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