Communications manager Jobs in Edmonton ab

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DESCRIPTION

Highlights of the job

We are hiring one full-time, temporary (up to 11 months) Senior Advisor, Communications position working out of our Rossdale location in Edmonton, AB. This position reports to the Manager, Communications.

Our Operational Communications team in EPCOR's Water Services business unit is looking for a team player who brings experience in planning for and managing issues and whose approach demonstrates that they know what resonates with diverse audiences. This role develops strategic communications that help people make sense of their utilities and deliver an exceptional customer experience, enhancing the organization's reputation and culture.

A strong writer, the right fit has a track record of collaboration and continuous improvement and thrives in an environment where they are pivoting between projects and assignments.

WHAT YOU'D BE RESPONSIBLE FOR

• Developing and leading the execution of communication plans for business priorities and initiatives, calling on skills in the following areas : client consultation, writing, editing, marketing, budgeting and evaluation.
• Delivering proactive communication strategies that strengthen our brand and keep customers informed about operational activities and programs.
• Driving positive customer outcomes through sound processes and impactful communications using various channels, from social media to our website.
• Making recommendations that help mitigate customer escalations and directly engaging with customers.
• Developing proactive issues management strategies and ensuring timely communications support in response to emerging issues, incidents or crises.
• Developing communications in support of our business unit's rate applications and progress updates to our regulator.
• Writing project briefs and coordinating design projects, while understanding EPCOR's brand standards and applying them appropriately to all communications.
• Managing relationships with external suppliers, vendors and contractors, including research groups, events management companies and other consultants, as necessary.
• Acting as an on-call, after-hours media contact on a rotating basis with other senior communicators.
• Demonstrating a high-performance, high-discipline, safe, accountable and easy-to-do-business-with manner of working.

WHAT'S REQUIRED TO BE SUCCESSFUL

You are a team player who shares information and expertise with others to enable them to accomplish group goals, and seeks opportunities to contribute to the knowledge and success of the team. You are an engaging, respected and credible professional, able to establish and maintain value-added relationships with senior leaders, colleagues and your own client groups.

Other important facts about this job

Jurisdiction : CSU52

Class : P2

Wage : Starting at $50.95 per hour. Final Wage and Step will be determined at the time of selection and are based on a combination of factors as outlined in the CA that may be found online.

Hours of work : 40 hours per week

Application deadline : December 11, 2024

EPCOR employees : please ensure that you are using your [email protected]? email address.

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Please note the following information :

Please apply on Isarta.com

https : / / isarta.com / jobs / ?utm_source=IND&job=106881