Claims processor Jobs in Laval, QC

UNIT: Work Conditions Collection - Executives - City of Laval

JOB POSTING NUMBER: 4883

POSTING PERIOD: From November 3 to 13, 2026

SERVICE: Human Resources

DIVISION: Human Resources, Health, Safety and Well-being

SALARY: Class 5 – $86,895.87 to $108,620.52 / year

SCHEDULE: 33.75 hours per week, DAY; MONDAY to FRIDAY - 08:30 to 16:30

WORKING MODE: Hybrid

WORK LOCATION: 1200 Chomedey Boulevard, 3rd floor.

The challenges that await you

Reporting to the head of the health, safety and well-being division, you are responsible for managing occupational health and safety prevention activities and managing absence files, primarily in relation to the CNESST. Ensuring a cross-cutting approach between the occupational health and safety prevention aspect and disability management, you formulate recommendations to address the root causes of work-related injuries that lead to time loss and promote sustainable workplace attendance. Results-oriented and focused on operational efficiency, you propose improvements in integrated occupational health and safety work processes. In this capacity, you participate in establishing annual orientations, objectives, and targets in occupational health and safety, based on the management's major directions.

Occupational Health and Safety Prevention Aspect

You are responsible for identifying, developing, and recommending various occupational health and safety prevention programs and guides that allow for the control of major occupational risks and reduce absenteeism. You will be called upon to assist City managers in deploying certain occupational health and safety tools, identifying light work tasks, and implementing measures that facilitate temporary assignments. You participate in establishing a prevention culture focused on accountability by providing various training sessions to managers.

Disability Management Aspect

You control and ensure the medical-administrative follow-up of CNESST files and provide advisory services to employees, managers, and service management. You analyze claims, establish the appropriate case management strategy to control the duration of absences, reduce CNESST costs, and increase employee workplace attendance. You coordinate actions with service managers and support return-to-work initiatives.

The ideal profile for us

• Hold a bachelor's degree in human resources management, administration, or another relevant field;
• Possessing a Certificate in occupational health and safety would be an asset;
• Have a minimum of 3 years of experience in an advisory role in occupational health and safety and/or CNESST claims management, in a unionized environment.

Skills

Client orientation

Openness to diversity

Collaboration

Results orientation

Ability to advise/support

Analytical skills

Initiative/autonomy

The benefits of being part of our team

Choosing the City of Laval means joining the third largest city in Quebec, in an environment where your leadership and influence can truly make a difference. It also means having the opportunity to grow within a human, committed, and passionate team for public service.

For this position, we offer competitive working conditions and social benefits:

• 4 weeks of annual vacation;
• 5 personal days annually;
• 16.5 public holidays per year including several days off during the holiday season;
• Comprehensive group insurance package;
• Defined benefit pension plan;
• Hybrid working mode;
• Work location easily accessible with free parking;
• Employee Assistance Program (EAP);
• Priority access to a CPE daycare.

Only candidates meeting the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, individuals from visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you require special accommodations to participate in the selection process, please let us know as soon as you receive your invitation.