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Job Description
Position Overview
We are seeking a results-driven, highly organized Regional Manager to oversee and direct terminal operations across our British Columbia network, including Victoria, Nanaimo, Courtney, Prince George, Kamloops, and Kelowna. Based out of Kamloops or Kelowna, BC, the successful candidate will be responsible for directing terminal activities to achieve optimal utilization of equipment, facilities, and personnel.
The Regional Manager acts as a strategic operational leader, combining strong financial acumen with frontline leadership to drive terminal profitability, service consistency, customer satisfaction, and team performance.
Key Duties & Responsibilities
Terminal Profitability & Financial Management: Oversee daily terminal operations across the region to ensure cost-effective, efficient execution. Monitor freight levels, analyze terminal financials, review daily revenues and operating costs, and execute cost reduction strategies.
Staff Leadership & Human Resources: Support, counsel, train, and develop terminal managers and frontline personnel. Lead recruitment, onboarding, performance appraisals, and employee retention efforts. Address grievances, complaints, and disciplinary actions in compliance with organizational policies and employment legislation.
Management & Policy Execution: Collaborate with executive management to formulate, implement, and enforce administrative and operational policies. Direct supervisory oversight across terminals, ensuring operational standards and Health, Safety & Environmental rules are continuously upheld.
Customer Relations & Business Development: Investigate and resolve customer service issues, service failures, and claims. Implement operational improvements to minimize service disruptions. Partner with sales personnel to maintain established service standards, identify client requirements, and support new regional business growth.
Qualifications
Position Qualifications & Requirements
Experience: Recommended 5+ years of operational leadership experience in multi-site transportation, logistics, or LTL terminal management.
Financial Acumen: Strong financial literacy with demonstrated ability in P&L oversight, cost analysis, and operational cost control.
Leadership Skills: Proven ability to manage, coach, and develop geographically dispersed operational teams and terminal managers.
Communication: Exceptional verbal and written communication, negotiation, and interpersonal skills.
Problem Solving: Advanced decision-making, analytical, and conflict resolution capabilities.
Technical Skills: Computer literate with working knowledge of enterprise transportation management software and Microsoft Office Suite.
Mobility: Valid driver's license and willingness to travel regularly throughout the regional terminal network.
Additional Information
What We Offer
Competitive base salary commensurate with experience
Comprehensive health, dental, and life insurance benefits package
Performance incentives and profit sharing
Company vehicle or vehicle allowance in accordance with Corporate Policy
Paid vacation and career advancement opportunities within a national network
How to Apply
Interested candidates are invited to submit their resume and cover letter detailing their relevant experience to:
Human Resources Department
Email: kjohnson@monarchr.ca
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