Remote Call center Jobs in Hamilton, ON
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Call center • hamilton on
Last updated: 2 days ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 30+ days ago
Title: Call-in Customer Service Assistant Department: Customer Experience Reports to: ...Show moreLast updated: 12 days ago
The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services.Essential functions and responsibilities of t...Show moreLast updated: 5 days ago
The Applications Business Development Manager (BDM) will be responsible for assisting end users, contractors, and engineers with specification development, system design and product selection assis...Show moreLast updated: 27 days ago
Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part...Show moreLast updated: 30+ days ago
Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Bri...Show moreLast updated: 10 days ago
Remote Employment Type Full-Time Benefits Offered Dental, Life, Medical, Retirement, Vision Compensation CA$70,000 to CA$100,000 per year can be made Why Work Here?.Join us to be part of a win-win ...Show moreLast updated: 30+ days ago
We are currently seeking a dynamic and results-driven Collections Specialist for an exciting long-term contract opportunity with a thriving, industry-leading organization based in Mississauga.This ...Show moreLast updated: 30+ days ago
Education: Secondary (high) school graduation certificate.Industrial facility or establishment.Record the quantity, type and value of stock on hand using computerized or manual inventory system.Tra...Show moreLast updated: 30+ days ago
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ...Show moreLast updated: 30+ days ago
This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran...Show moreLast updated: 30+ days ago
About Us: At Globe Life AO, we pride ourselves on fostering a culture of excellence, collaboration, and growth.We are a dynamic and rapidly growing company in the Insurance sector, and we're lookin...Show moreLast updated: 30+ days ago
Education: Secondary (high) school graduation certificate.Experience: 7 months to less than 1 year.Are you authorized to work in Canada?.Are you available for shift or on-call work?.Are you availab...Show moreLast updated: 30+ days ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 1 to less than 7 months.Administer bedside and personal care.Assist clients ...Show moreLast updated: 30+ days ago
At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment.We are dedicated to supporting our local communities and doing our...Show moreLast updated: 30+ days ago
Secondary (high) school graduation certificate.Are you authorized to work in Canada?.Are you available for shift or on-call work?.Are you available to start on the date listed in the job posting?.D...Show moreLast updated: 16 days ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 7 months to less than 1 year.Nursing home/home for the aged.Perform other du...Show moreLast updated: 22 days ago
Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.Our client is a global provider o...Show moreLast updated: 2 days ago
On Call Nanny Needed to watch my two children 8 and 10 on March 26 from 6PM to Midnight.I'm attending the Juno awards week in Hamilton and I'm staying at the Sheraton Hotel where I need this servic...Show moreLast updated: 3 days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
Call-In Customer Service Associate
Burlington Public LibraryBurlington, ON, CAFull-time
Quick Apply
Cook/ Dietary Aide
AramarkWaterdown, ON, CAFull-time
Business Development Manager, Mega Projects
Watts Water TechnologiesBurlington, ONFull-time
- Promoted
Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist
Apex Focus Group Inc.Hamilton, ON, CanadaRemote
Full-time +1
Hair Stylist - Rymal Retail Center
Great ClipsHAMILTON, Ontario, CanadaFull-time +1
Customer Service / Benefits Advisor (Work from home)
AO Globe Life - Simonne LeBlancHamilton, ON, CARemote
Full-time
Quick Apply
Collections Agent
Randstad CanadaBurlington, Ontario, CATemporary
Quick Apply
inventory clerk
iInventory SolutionsHamilton, ON, CAPart-time +1
Business Center Practice Leader - Environmental Services (Mining)
StantecHamilton, ONFull-time +1
Data Center Technician Canada Onsite
RM Staffing B.V.Hamilton, ON, CAFull-time +1
Remote Phone Sales Representative
American Income Life AO - Keerat GrewalWork from Home, AB, CARemote
Full-time
Quick Apply
child care provider - private home
Private householdHamilton, ON, CAFull-time +1
home-care worker
Lakhvir Chand HeerHamilton, ON, CAFull-time +1
Client Service Representative - $21.50/h - Remote
JunkLuggers CanadaHamilton, OntarioRemote
Full-time
Marketing manager
Boston pizza #509Hamilton, ON, CanadaPart-time +1
personal support worker – nursing care
MAPLE VILLA LONG TERM CARE CENTREBurlington, ON, CAFull-time +1
Network Analyst – Level 2
TekWissen LLCHamilton, ON, CanadaFull-time
Quick Apply
Nanny Wanted - On Call Nanny Needed
CanadianNanny.caHamilton, Ontario, CanadaFull-time
- Dorval, QC (from $ 90,308 to $ 177,517 year)
- Slave Lake, AB (from $ 31,688 to $ 102,430 year)
- Elliot Lake, ON (from $ 31,688 to $ 102,430 year)
- Cold Lake, AB (from $ 31,688 to $ 102,430 year)
- Sylvan Lake, AB (from $ 31,688 to $ 102,430 year)
- Williams Lake, BC (from $ 31,688 to $ 102,430 year)
- Meadow Lake, SK (from $ 31,688 to $ 102,430 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA30+ days ago
Job type
- Full-time
- Quick Apply
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development