Which cities near Hamilton, ON have the most call center manager job openings?

The cities near Hamilton, ON that boast the highest number of call center manager jobs are: Toronto Mississauga Brampton Kitchener Oakville Burlington Cambridge Milton East York Etobicoke

Which cities near Hamilton, ON have the most job openings?

The 10 cities near Hamilton, ON that have the most job openings are: Toronto Mississauga Brampton Kitchener Oakville Burlington St. Catharines Cambridge Guelph Waterloo

What are the most popular job searches in Hamilton, ON?

The 10 most popular job searches in Hamilton, ON are: city general labor general laborer hhs amazon work from home customer service nurse rn registered nurse

Which cities in Canada offer the highest salaries for call center manager jobs?

The top 10 cities are: Montreal, QC ( from $ 47,813 to $ 173,382 year ) Markham, ON ( from $ 58,095 to $ 156,388 year ) North York, ON ( from $ 53,954 to $ 151,826 year ) East York, ON ( from $ 53,954 to $ 151,826 year ) Toronto, ON ( from $ 66,638 to $ 144,799 year ) Old toronto, ON ( from $ 59,913 to $ 143,959 year ) Mississauga, ON ( from $ 52,650 to $ 140,888 year ) Ottawa, ON ( from $ 52,765 to $ 125,185 year ) Vancouver, BC ( from $ 63,500 to $ 97,489 year ) Greater Sudbury, ON ( from $ 63,500 to $ 94,159 year )

Call center manager Jobs in Hamilton, ON

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Call center manager • hamilton on

Last updated: 8 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA

Full-time

Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Technical Project Manager - Data Center (Remote)

RM Staffing B.V.Hamilton, ON, CA

Remote

Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Salon Manager

First Choice HaircuttersHAMILTON, ON, CA

Full-time

Joining Bonus is Available to Grab $$$$$$$$*.First Choice Haircutters Franchisee Management.Burlington, Ancaseter, Grimsby, Beansville Area Salons are seeking Hairstylists.If you are looking to joi... Show more

Manager (FOH)

Jake's Grill & Oyster HouseBurlington, ON, CA

CA$50,000.00 yearly

Full-time +1

Jake&rsquo;s Grill and Oyster House &ndash; Burlington, ON.Full-time | Permanent | Salary + gratuity share + benefits.Love hospitality and ready to take the next step?.It was a bold man tha... Show more

Restaurant manager

Indian SpiceHamilton, ON, Canada

Permanent

Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaurant's profits.Plan and organize daily operations.Balance cash and complete balance sheets, cash reports and r... Show more

Hair Stylist - Rymal Retail Center

Great ClipsHAMILTON, Ontario, Canada

Full-time

Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you.Great Clips salo... Show more

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Hamilton, ON, Canada

CA$75.00 hourly

Remote

Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

Restaurant manager

EL GRITO MEXICANO RESTAURANTHamilton, ON, Canada

Permanent

Education: Secondary (high) school graduation certificate.Experience: 3 years to less than 5 years.Analyze budget to boost and maintain the restaurant's profits.Develop budget to determine cost of ... Show more

Catering Manager

DexterraHamilton, Ontario, Canada

Full-time

Under the general supervision of the Chef Manager, the Catering Manager is in charge of procuring, organizing, .This role also performs the .In coordination with the Chef Manager, plan an... Show more

Project Manager

Hunter Amenities InternationalBurlington, Ontario, Canada

CA$70,000.00 yearly

Full-time

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driven or... Show more

Program Manager

TierconHamilton, ON, CAN

Full-time

Quick Apply

Current opening for an existing vacancy**Company Overview: Tiercon Corp.Headquartered in Stoney Creek, the plants have design, mold, paint, assembly and testing capabilities.Tiercon manages 5 sites... Show more

2027 Human Resources Development Program (Factory/Distribution Center-based)

Nespresso Deutschland GmbHBurlington, de

Full-time

And a career that empowers you to grow.At Nestlé USA, we’re all working towards the same goal - to delight and deliver for our consumers.With a rich portfolio of beloved brands, including DiGiorno,... Show more

Record Center Specialist - Hamilton

Randstad CanadaMount Hope, Ontario, CA

CA$20.00 hourly

Full-time +2

Quick Apply

We are seeking energetic, detail-oriented, and physically fit Record Center Specialists to join our team in Hamilton.In this role, you will be responsible for maintaining, processing, and managing ... Show more

Finance Manager

Vaco LLCBurlington, ON, CA

CA$105,000.00–CA$135,000.00 yearly

Permanent

Our client is software company.They are looking for a Finance Manager who will be responsible for full ownership of our global e-commerce Marketplace P&L, one of the company’s most important revenu... Show more

Program Manager

TEEMAStoney Creek, Ontario

CA$95,000.00 yearly

Permanent

Manage programs (New and Revised) from Customer Business Award to Successful Production Sign off of Launch.Assemble and Lead APQP team to ensure launch is completed on time, on budget and all Custo... Show more

Branch Manager

NedcoBurlington, ON, CA

CA$80,000.00 yearly

Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Purchasing Manager

TreowGroup RecruitmentHamilton, ON, Canada

Full-time

TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I... Show more

Appointment Setter

Hydra Pure GroupStoney Creek, ON, CA

CA$17.60–CA$23.00 hourly

Full-time

Appointment Setter – No Weekends, Great Benefits!.THIS IS NOT A WORK FROM HOME POSITION.Call Center Appointment Setters.Environmental Testing Department.Your role will be to contact potential clien... Show more

Assistant Manager

Tim HortonsBurlington, ON, CA

Full-time

As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time.You build positive relationships with your team mem... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada

Permanent

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaur... Show more

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA

30+ days ago

Job type

Full-time

Quick Apply

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
Core capabilities:

People leadership, coaching, performance management, and change delivery
KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
WFM fundamentals (forecasting, scheduling, real-time management, adherence)
Quality assurance, training design, escalation/complaints management, and CX improvement
Strong stakeholder management across Operations, IT, Compliance, Sales, and HR

Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Training & Development