Call center supervisor Jobs in Hamilton, ON
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Call center supervisor • hamilton on
Last updated: 2 days ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 30+ days ago
As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks.We produce and distribute more than 1,000 ...Show moreLast updated: 30+ days ago
We're looking for friendly and outgoing Shift Supervisors!.Shift Supervisors are a critical part of our restaurant leadership team.Shift Supervisors work with restaurant management to provide the d...Show moreLast updated: 30+ days ago
Title: Call-in Customer Service Assistant Department: Customer Experience Reports to: ...Show moreLast updated: 3 days ago
Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part...Show moreLast updated: 30+ days ago
AFIMAC Canada is seeking experienced Supervisors for upcoming assignments related to labour disruptions, organized protests and man made crisis/disasters.This position will require you to work 12 h...Show moreLast updated: 30+ days ago
Back-of-House Supervisor – Jack Astor’s (Service Inspired Restaurants).At Jack Astor’s it’s all about personality, yes, we’re all about a.Yep, our teams are more than our co-workers, they’re our.Wh...Show moreLast updated: 6 days ago
To perform various accounting functions that support company goals and objectives in compliance with departmental and corporate procedures.This is a 100% on-site role in Stoney Creek, Ontario.The h...Show moreLast updated: 8 days ago
Experience: 7 months to less than 1 year.Plan and organize operational logistics of the organization.Co-ordinate activities with other work units or departments.Resolve work problems, provide techn...Show moreLast updated: 30+ days ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Show moreLast updated: 9 days ago
Experience: 1 year to less than 2 years.Supervise workers and projects.Co-ordinate and schedule activities.Recruit and hire workers and carry out related staffing actions.Do you have experience wor...Show moreLast updated: 30+ days ago
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchis...Show moreLast updated: 30+ days ago%2C%20Inc)
This position is responsible for supervising warehouse and inventory operations within a unionized distribution environment to ensure safe, accurate, and efficient receiving, storage, and shipping ...Show moreLast updated: 24 days ago
Niagara, Hamilton, and Halton regions, with offices spanning from Burlington to St.The firm was founded in 1940 and features a dynamic group of professionals.Big enough to know, small enough to car...Show moreLast updated: 30+ days ago
Heures de travail: 30 to 35 hours per week.Secondary (high) school graduation certificate.Establish methods to meet work schedules.Requisition food and kitchen supplies.Supervise and co-ordinate ac...Show moreLast updated: 30+ days ago
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Establish methods to meet work schedules.Supervise and co-ordinate activities of staff who prepare ...Show moreLast updated: 30+ days ago
Adecco, in partnership with our client, is hiring a full-time, highly skilled.In this key leadership role, you will oversee all maintenance and repair activities for industrial equipment, ensuring ...Show moreLast updated: 2 days ago
Secondary (high) school graduation certificate.Recommend measures to improve productivity.Resolve work problems, provide technical advice and recommend measures to improve productivity and product ...Show moreLast updated: 30+ days ago
Job Title: Retail Store Supervisor .Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in th...Show moreLast updated: 30+ days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
Production Supervisor
Bimbo CanadaHamilton, ON, CanadaFull-time
Shift Supervisor
Wendy'sHamilton, ON, CAFull-time
Call-In Customer Service Associate
Burlington Public LibraryBurlington, ON, CAFull-time
Quick Apply
- Promoted
Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist
Apex Focus Group Inc.Hamilton, ON, CanadaRemote
Full-time +1
Supervisor - Security
AFIMAC CanadaHamilton, Ontario, CAFull-time
Culinary Supervisor
Jack Astor'sBurlington, ON, CAFull-time
Accounting Supervisor
Radwell InternationalStoney Creek, ON, CAFull-time
dispatchers supervisor
Nandra LogisticsStoney Creek, ON, CAFull-time +1
Supervisor, Manufacturing
L3Harris TechnologiesWaterdown, OntarioFull-time
Construction site supervisor
MA GENERAL CONSTRUCTION INC.Hamilton, ON, CAFull-time +1
Supervisor
Tim HortonsHamilton, ONFull-time
DC Supervisor
Watts Water Technologies (Canada), IncBurlington, ONFull-time
Supervisor, Assurance
Durward Jones Barkwell & Company LLPBurlington, ON, CAFull-time +1
food service supervisor
STACKED PANCAKE AND BREAKFAST HOUSEWaterdown, ON, CAFull-time +1
food service supervisor
Churchill Foods LtdBurlington, ON, CAFull-time +1
Millwright Supervisor
Adecco CanadaHamilton, Ontario, CanadaFull-time +1
Quick Apply
garage supervisor
Midas BurlingtonBurlington, ON, CAFull-time +1
Retail Store Supervisor
Savers / Value VillageWaterdown, ON, CAFull-time
- Halifax, NS (from $ 33,248 to $ 154,427 year)
- Montreal, QC (from $ 37,908 to $ 81,725 year)
- Winnipeg, MB (from $ 80,071 to $ 80,488 year)
- Oakville, ON (from $ 77,961 to $ 79,279 year)
- Vaughan, ON (from $ 78,637 to $ 78,819 year)
- North York, ON (from $ 65,000 to $ 78,819 year)
- Old toronto, ON (from $ 44,850 to $ 75,000 year)
- Toronto, ON (from $ 44,850 to $ 75,000 year)
- Ottawa, ON (from $ 56,344 to $ 66,600 year)
- Mississauga, ON (from $ 47,500 to $ 63,999 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA30+ days ago
Job type
- Full-time
- Quick Apply
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development