Complaints manager Jobs in Hamilton, ON

Mier Recruitment is hiring!

Our client in Halton Region, ON is actively looking for an Account Manager (Inside Sales) to join their team.

Title : Account Manager (Inside Sales)

Location : Halton Region, ON

Length of Assignment : Permanent

Salary : $,-$, / year

Opportunity

The Account Manager is an Inside Sales role responsible for serving customers via telephone, email, teams and occasional visits, with respect and professionalism. The incumbent is accountable for dealing with customer sales, order completion, complaints, inquiries and processing transactions. The Account Manager understands their role as company ambassador and provides positive experience to all customers.

Responsibilities and Accountabilities The responsibilities and accountabilities of the position include but are not limited to the following :

• Answer phones quickly, professionally courteously and direct incoming calls to appropriate individuals.
• Emphasize product features and benefits, quote prices, discuss credit terms, and prepare sales order forms and / or reports.
• Maintain and foster relationships with current customers ensuring the customer's needs are being met.
• Build and foster a network of referrals to create new opportunities for revenue growth.
• Generate and develop new customer accounts to increase revenue, by cold-calling if necessary.
• Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
• Penetrate all targeted accounts and radiate sales from within client base.
• Up-sell company products and services based on customer needs, in accordance with the Company's program standards.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Enter new customer data and update changes to existing accounts in the database.
• Maintain accurate records; including sales call reports, expense reimbursement forms, billing invoices, and other documentation.
• Record and enter and print orders received via phone / fax or front counter, quickly courteously and professionally.
• Field and respond to inquiries regarding products, service, pricing, delivery, returns and complaints.
• Inform customers and co-workers of delivery requirements for orders and co-ordinate, if necessary, specific arrangements for deliveries as per the customer's request.
• Provide technical assistance to customers and other sales staff to ensure all sales activity is fully supported.
• Represent the company and perform professional presentations or demonstrations of company products at professional shows and trade exhibitions if required.
• Work closely and effectively with the Sales, Production and Shipping to resolve issues and to develop new ideas and strategies to improve customer service.
• Understands and adheres to the Company's health and safety policies, programs and procedures by communicating and promoting health and safety awareness to all employees.
• Maintain a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, subordinates, supervisors and other key stakeholders of the Company.
• Conduct oneself in a professional manner that reflects integrity and respect towards customers, suppliers, peers, subordinates, supervisors and other key stakeholders of the Company.
• Participate in the Company's quarterly inventory count.
• Other responsibilities and accountabilities as assigned.

Qualifications

Working Conditions

If you meet the above qualifications, please submit your resume.

Please note that while we appreciate all applications, only those being considered will be contacted.