Operations Manager
About the Role :
As a Service Centre Manager, you will play a pivotal role in leading the development and execution of our Service Centre operations strategy.
Reporting to the General Manager, you will represent our client, with professionalism, drive continuous improvement, and ensure the highest level of customer satisfaction.
We are looking for a champion of safety and superior customer service to join our team and make a difference.
About our client :
They are a leading distributer of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions and other industrial supplies,
Roles and Responsibilities :
- Champion safety and deliver superior customer service.
- Lead, drive, manage, and develop associates to drive growth, profitability, and customer satisfaction.
- Manage the financial reporting, asset management, and operational metrics of the Service Centre.
- Execute daily service centre workflow and maintain the Service Center Manager’s Standard of Work.
- Create, review, and approve customer proposals and quotations.
- Hire, train, and develop associates, conduct performance reviews, and establish individual goals.
- Facilitate staff and training meetings, product performance reviews, and inventory management.
- Maintain accurate records of business transactions and adhere to Quality, Health, and Safety programs.
Qualifications :
- 3 or more years of related management experience in an industrial setting is preferred.
- Post-secondary degree or diploma or significant industry experience.
- Ability to travel for business and customer meetings.
- Systems proficiency in ERP and computer-related systems.
- Shop experience and / or technical background preferred.
- Excellent communication skills written and verbal.
- Demonstrated decision-making and leadership abilities.
Why Join Us :
Working with our client, you will be part of a stable and established company with consistently strong performance and growth.
We value fresh ideas and encourage contribution from our team members. Here's what we offer :
- Competitive compensation and bonus opportunities.
- Health, vision, and dental coverage, RRSP w / company match.
- Paid vacation, sick time, and company holidays.
- Tuition reimbursement and opportunities for development.
- Company-supported community involvement opportunities.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status, or any other characteristic prohibited by law.
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