IT Operations Co

IT Operations Co-op Student - Halifax, NS (4 month term - Fall 2024)

Join our student program to gain valuable real-world experience while contributing to our strategic objectives. Spanning several months and aligning with typical school terms (Fall, Winter, Summer), this program is designed to address key business needs and provide you with hands-on experience in your field of study.

This is your opportunity to gain fresh insights, develop your skills, and potentially shape your future career with us. Apply now to start your journey!

The IT Operations Co-op Student will be is responsible for providing effective and efficient operational support of all third-party and internally managed IT infrastructure and applications used to support business processes across the enterprise.

As an experienced and knowledgeable technician and IT support generalist, the IT Operations Co-op Student will receive incident and request escalations from Tier 1 Support Desk Analysts for ultimate issue resolution, documentation, and knowledge transfer to Tier 1 (where required).

This position is based in our Halifax office and follows a hybrid work model, requiring the successful applicant to be onsite two days per week

Essential Duties and Responsibilities :

• Provide Tier 1- 2 technical support to internal customers
• Install and configure user PCs including setup of hardware and software
• Support Microsoft Office 365 products such as Teams, Exchange Online, SharePoint
• Active Directory support including user account and GPO management
• Network troubleshooting for both wired and wireless
• Support all aspects of end-user devices such as workstations, printing, mobile phones, and other needs for both back office and frontline Production / Manufacturing users
• Participate in project related work and ensure a proper transition for operational support
• Create and update infrastructure and application documentation / diagrams
• Operate in a tiered support model as Tier 2 Technical Support; receive handoffs from Tier 1, escalate to Tier 3 where required
• Use data analytics to identify and reduce repeat issues / requests through self-service, user education or system simplification
• Travel to other High Liner office / plant locations as required
• After hours work required as part of regular recurring maintenance windows or break / fix routines
• Participate in IT change management practice and work within IT and the business to ensure good coordination of IT changes without impacting business processes or technology availability

Qualifications

• Currently enrolled in an Information Technology program
• Understanding of Microsoft server and desktop operating systems
• Experience with Microsoft Office 365, Teams, SharePoint and Active Directory
• Basic network understanding and troubleshooting abilities
• Exceptional technical acumen and troubleshooting skills, across a wide application, vendor, and technical landscape
• Superior analytical skills with strong problem-solving skills
• Demonstrated initiative, with strong attention to detail
• Good oral and written communication skills
• Self-starter who works well with people at all levels of the organization
• Ability to learn on the fly in a fast paced, dynamic environment

What's in it for you?

Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability.

Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.

• Competitive Salary
• Employee & Family assistance programs
• Wellness Programs
• Disability Support
• Family friendly Flex policies & Summer hours
• Volunteer hours
• Learning and mentorship opportunities
• Safety focused work environment

To learn more please visit our / / page

Current employees please note : this position is referral bonus eligible! See our policy for more details.

HLSJ

High Liner Foods is Remote Friendly! We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.