Recherche d'emploi > Toronto, ON > Manager

Growth Manager (Account Manager) II - Toronto

SpotHero
Toronto, Canada
50K $-80K $ / an (estimé)
Temps plein

Who we are :

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology.

Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business.

We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.

Account Manager aka Growth Manager at SpotHero :

We're seeking a Growth Manager II to join our Canada team! A Growth Manager is responsible for obtaining new parking supply from current partners, and collaborating with other Revenue Team functions to optimize performance at existing locations.

This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features.

You will act as a strategic advisor to our parking partners to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures.

What you will do :

  • Analyze and optimize SpotHero's parking supply across assigned markets.
  • Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
  • Develop and nurture productive long-term client and industry relationships.
  • Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
  • Meet goals around optimizations (add inventory, better / more rates, improve UX), generally improving SpotHero’s supply.
  • Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
  • Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
  • Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
  • Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
  • Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
  • Host or travel to client meetings, events, and social gatherings.
  • Attend industry related conferences and tradeshows, when applicable. Represent SpotHero and build brand awarenessStay current on industry trendsIdentify and research prospective leads to approach during the eventBuild and strengthen relationships with clients through attending social events
  • Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
  • Group sell with Product Specialists

What you bring :

  • Bachelor’s Degree or equivalent with 3+ years experience in sales and / or account management
  • Proven consultative sales solution skills with a unique ability to understand client needs
  • Strong networking skills with the ability to travel and meet with clients in person locally

Nice to haves :

  • CRM Experience, Salesforce preferred
  • BI Tool Experience, Looker preferred
  • Parking Industry experience

Core Competencies :

  • Active Listening - Attentively listens to others, understanding what is said and repeating what was heard.
  • Analytical - Examines information methodically and in detail to solve problems or complete tasks.
  • Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
  • Communication - Communicates effectively and efficiently both verbally and in writing.
  • Confidentiality - Keeps private information secure and ensures account access levels are appropriately set.
  • Consultative Selling - Creating value and trust by exploring partner needs before offering a solution.
  • Detail-Oriented - Pays attention to details and learns to understand causes and not just effects.
  • Emotional Intelligence - Handles interpersonal relationships with astute awareness.
  • Independent - Not relying on another’s authority.
  • Multi-Task - Execute on more than one task at the same time.
  • Negotiating - Ability to find an acceptable desired outcome for all stakeholders.
  • Patience - Remains calmly focused on resolving issues.
  • Persistence - Firm continuance in a course of action in spite of difficulty or opposition.
  • Problem-Solve - Assesses situations quickly and provides creative solutions for resolution.
  • Prospecting - Developing a lead list with the intention to convert leads to customers.
  • Time Management - Ensures performance helps maintain desired service levels.

Tools : CRM (Salesforce), BI Tool (Looker), SpotHero Admin Backend, Google Workspace, Zoom, Microsoft Office, Sales Enablement (Highspot), Groove (Email Tracking)

Seeking candidates in :

  • Toronto, Canada
  • Office Environment (1-2x per week in office) + travel to client meetings and conferences (up to 20-25% of time) required.

What we are offering :

  • Career game changer A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
  • Excellent benefits - In Canada we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD and LTD.
  • Flexible PTO policy and outstanding work / life balance We value and support each individual team member.
  • Udemy and Sales Assembly license - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
  • Annual parking stipend we help people park!
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
  • A company that cares about its employees’ unique backgrounds. From Employee Resource Groups to Unconscious Bias Trainings, we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work.
  • A workplace recognized as CityLights award winner by 1871, 2023 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably!

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities.

We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Additionally, because we want to Remember to Signal , if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE : This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in Canada and not require sponsorship for employment now or in the future.

Il y a plus de 30 jours
Emplois reliés
The Toronto-Dominion Bank (Canada)
Mississauga, Ontario

Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area. Leads projects or work streams within broader projects with moderate risk and may be accountable for ongoing activities, processes and functional programs. Generally reports...

Daniel J Edelman Holdings
Toronto, Ontario

Edelman Toronto is looking for a. The successful candidate will have proven project management skills, including the ability to oversee projects on multiple client accounts. Build and manage client relationships, strategic programming and integrated account teams across a portfolio of corporate clie...

Henkel
Mississauga, Ontario

This role is responsible for managing the Loblaw account on national level, driving business growth, improving profitability, and expanding market share within their portfolio. All to leave your mark for more sustainable growth. Responsible for growing and developing Henkel Consumer Brands Business...

The Toronto-Dominion Bank (Canada)
Toronto, Ontario

Impacts the achievement of sub-function or business line objectives within the area they are accountable for. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unl...

University of Toronto
Mississauga, Ontario

Reporting to the Chair and under the supervision of the Department Manager, this role has full managerial authority related to human resource management including organizational design, assignment of work, as well as the hiring, performance management, and professional development of Laboratory staf...

Law Society of Ontario
Toronto, Ontario

Under the general direction of the Director, Licensing and Accreditation (L&A), the Project Manager is responsible for the overall lifecycle management of all L&A projects and coordination of these plans with departmental operations. The Project Manager takes full and active responsibility for the p...

Nidec Motor Corporation
Markham, Ontario

The Account Manager is the main contact for communication between Nidec Motor Corporation and key customer accounts. The Account Manager's primary responsibility is to secure new business while maintaining and expanding current business with the key customer accounts. Seek and secure new business op...

Scotiabank
Toronto, Ontario

Leading the design, implementation, monitoring and management of Collection strategies for Canadian portfolios to minimize credit losses by article and assigning appropriate treatments to delinquent accounts. Continually champion new growth opportunities which lend themselves to the Bank's goal of i...

The Toronto-Dominion Bank (Canada)
Toronto, Ontario

Provide support to the Senior Manager and the AVP with the oversight and management of the High Risk Customer Program focusing on training. Lead a team of professionals and managers to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service wit...

BlueSky Personnel Solutions
Toronto, Ontario
Télétravail

Job Opportunity: Business Development Manager (Fintech Industry) Work Arrangement: HYBRID (Work from home with 2 days per month in the office) Location: Downtown Toronto Our client located in downtown Toronto is currently looking for a Business Development Manager to add to their growing team. ...