Bilingual Technical Help Desk Specialist (SP / ENG) x 2
Typical Day in Role :
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level.
- Troubleshooting customer concerns over inbound phone calls.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves :
- 2 Fluent English / Spanish - Mandatory (no exceptions, bilingual and fluency in both required).
- 1-2 Years Customer Service Experience.
- 1-3 years of browser troubleshooting practices.
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have :
- Previous Help Desk or Contact Center experience.
- Technical Help Desk Experience.
Soft Skills :
- Strong verbal and written communication skills.
- Problem-solving skills.
- Customer service.
- Empathy, finesse, and interpersonal skills.
- High ability to work independently and manage one’s time.
Education :
College / University in related field preferred but not required.
Best vs Avg Candidate :
Strong technical helpdesk experience with strong language proficiency.
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