Manager, Compliance & Operations

Job Description

Overview

Glasslake is a rapidly growing mortgage lender. Since the start of our operations in 2023, we have expanded presence across Canada in Ontario, Alberta and British Columbia.

We plan to have operations from coast-to-coast and are currently expanding our mortgage lending footprint to the province of Quebec.

We are seeking an experienced Compliance Manager to lead these efforts. The successful candidate will be well versed in provincial and federal regulatory, and operation matters for the business and enjoy building an operation from the ground up.

The ideal candidate will be able to navigate in a fast-paced, evolving environment, set achievable milestones with the direction from the Vice President, Risk, Credit & Compliance and build meaningful connections both internally and externally with key stakeholders.

At Glasslake, we believe our biggest strength lies in our people and we are dedicated and committed to your growth. We offer a competitive benefits package, educational opportunities and reimbursement as well as mentorship from industry experts.

In this role you will leverage constructive feedback and utilize skills that you have learned to continuously exceed targets.

We also offer earned opportunities for advancement and a work environment that thrives on fun, inspiring your colleagues and access to executive leadership.

Glasslake is an equal opportunity employer and only successful candidates will be contacted for an interview.

Responsibilities

The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks / responsibilities as requested.

Job duties may change as required by the needs of the company.

Compliance Management (50%) :

• Ensure adherence to all Canadian and Quebec-specific regulations and laws governing mortgage originations including anti-money laundering (AML) and know-your-customer (KYC) standards
• Maintain and update internal policies and procedures to reflect any changes in provincial and federal requirements and ensure alignment and line of sight to overarching BAM regulations
• Ensure all policies and procedures reflect specific aspects of Quebec environment including but not limited to language requirements and consumer protection
• Provide training to all Glasslake employees with respect to Quebec regulations and ensure compliance accordingly
• Oversee all required disclosures and information are provided in compliance with Quebec’s consumer protection laws

Operational Management (50%) :

• Recommend & utilize compliance management systems to streamline operational processes and enhance efficiencies
• Identify areas for operational efficiencies and implement process efficiencies to workflows
• Develop standard operation procedures to reduce operational risk for expansion in Quebec
• Develop & implement strategies to enhance customer experience throughout lending process; liaise with internal teams such as Underwriting and Marketing to ensure alignment with internal practices
• Coordinate with IT and vendors to ensure all operational systems adhere to Quebec standards and requirements, enhance as necessary
• Collaborate with Glasslake leadership to develop and execute strategic plan for Quebec
• Identify opportunities for business growth

Qualifications

The ideal candidate will possess the following skills and background :

• Bachelor’s degree in business administration, Finance or related field of study
• 7-10 years’ experience in the mortgage origination and lending industry
• Proficient in both official languages of Canada, French and English with the ability to read, write and verbally communicate at an expert level
• Knowledgeable with the Quebec Consumer Protection Act
• Strong working knowledge of lending regulations, compliance requirements and industry best practices
• Proven ability to influence strategy and provide strategic oversight without direct authority
• Excellent communication and interpersonal skills, ability to negotiate contracts and business agreements
• proficiency with lending software and technology platforms
• Ability to travel up to 50% of the time within region, to the head office in Toronto and any industry events or conferences locally, nationally or internationally
• Must possess a valid broker license for the province of Quebec.
• Valid provincial licenses in other provinces considered an asset
• Residing in location preferred
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