OSS Field Engineer

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCS

Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years.

Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries.

The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities :

• Strong knowledge of desktop / laptop hardware
• Good knowledge of Win 10, Win 11 & MS Office
• Knowledge of Mac OS is preferred.
• Understanding of daily operations and delivery processes
• Application / software installation and trouble shooting.
• Knowledge / exposure on ticketing tools (Service Now)
• Windows system administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
• Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
• Understanding of active directory, networking
• Hardware, operating system & software knowledge
• Strong understanding of AMDB and CMDB architecture

Roles and Responsibilities :

• Monitor teams assigned projects to insure they are completed on time.
• Able to execute all assigned projects quickly and efficiently with a sense of urgency.
• Responds to customer inquiries regarding technical issues and manages escalations.
• Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Zoom.
• Monitor Service Request support for HW, SW installations, moves, adds and etc. at client’s site.
• Lead a team of desktop engineers in handling all operational / escalation issue and all incidents.
• Handle customer
• s complaints and ensure customer satisfaction during closure.
• Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
• Perform monthly operation review & trend analysis.
• Support of onsite and offsite meetings.
• Manage stockroom activities
• Collecting and analyzing historical data using statistical tools
• Working with inventory management software to track inventory levels, set reorder points, manage purchase orders, and generate reports.
• Determining the safety levels to reduce the risk of missing and lost devices.
• Coordination with sales, logistics and production to streamline the inventory management process.
• Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire)
• Ownership of multiple sites wherever applicable.
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Identify resources needed and assign individual responsibilities.
• Manage day-to-day operational aspects of a project and scope.
• Reviews deliverable prepared by team before passing to client.
• Identify resources needed and assign individual responsibilities.
• Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
• Establish metrics to enhance client service.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period.

We invite you to continue to apply for other opportunities that match your profile.