Job Description
Bilingual Customer Service Representative (Claims)
We are looking for many dedicated and empathetic professionals to join our client in the insurance industry. This permanent role involves guiding clients through the claims compensation process and addressing their needs following automobile collisions.
The ideal candidates will have strong customer service experience and the ability to work under pressure, offering support to clients during challenging times.
What is in it for you :
- Annual salary of $52.000, plus a performance bonus.
- Performance bonus : 5% target, up to a maximum of 10%, dependent on individual and company performance.
- Permanent and full-time role.
- Weekday schedule : 10 am to 6 pm.
- Office Presence : required 2 to 3 times a week.
- 4 weeks of annual vacation.
- Opportunity to participate in a retirement savings plan and pension plan.
- Access to an employee stock ownership plan.
- Various employee benefits.
- Employee recognition program.
- Personal expense account dedicated to well-being and volunteering opportunities.
- Opportunities for development and career progression, with dedicated support for ongoing training.
Responsibilities :
- Guide clients through the claims compensation process, investigate their automobile collision claims, and address their needs.
- Work in accordance with company practices and industry regulatory requirements; apply best practices and take responsibility for customer service and claims results.
- Work independently in a digital environment.
- Actively participate in training to keep knowledge up-to-date on best practices applicable to claims settlements.
- Participate in special projects and provide feedback to the company to support its customer service excellence initiatives.
What you will need to succeed :
- Possession of a college diploma and / or an AEC in damage insurance.
- A license is not required at the time of hiring; however, it must be obtained within 6 to 12 months of employment. The company will cover the cost of courses necessary to obtain the license.
- Experience in customer service (e.g., call center, retail, restaurant, nursing).
- A high degree of customer focus is necessary, as the role involves dealing with individuals who have just experienced car accidents.
- Strong curiosity and willingness to find ways to continuously improve processes in order to deliver an exceptional customer experience.
- Ability to embody the company's culture and values and contribute positively to it.
- Bilingual in English and French (spoken and written) to communicate with both English-speaking and French-speaking clients.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
Bilingual Customer Service (EN/FR) - Work from home - for Roadside Assistance Company
Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home!. The Arise® Platform ...
Customer Service Representative Auto Claims
Work in accordance withcompany practices and industry regulatory requirements; apply bestpractices and take responsibility for customer service and claimsresults. Guide clients through the claims compensation process investigatetheir automobile collision claims and address theirneeds. Experience in ...
représentant(e) du service clientèle à temps-plein / full-time customer service representative
Akelius is seeking a Service center representative to join the North American Service Center team. Rejoignez-nous pour faire partie de l’aventure ! description de poste Akelius recherche un représentant de centre de service pour rejoindre l'équipe du centre de service nord-améri...
Customer Service Representative
As a Customer Service Representative, you will be responsible for working directly with our customer service team to increase and support our promotional event & sales strategies. Customer Service Representative - New Expansion!. For our Customer Service Representatives, we are looking fo...
Bilingual Customer Service - Insurance - Remote
Provide French bilingual customer support for an insurance client through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. With this program, you’ll provide telephone customer support for an in...
Agent Service à La Clientèle / Customer Service Representative
Reporting to the Quality Manager, this position involves managing customer service. The successful candidate will showcase communication and organizational skills to ensure outstanding customer service. Work closely with the customer service team to achieve common goals. Minimum 1 year experience in...
Représentant du service à la clientèle/Customer Service Representative
We are looking for a Customer Service Representative to join our Store team. A strong service orientation – a demonstrated desire to wow our customers! . Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function . Strong multi-tasking skills ...
*Bilingual Customer Care Representative (Insurance)
Bilingual Customer Care Representative (Insurance). Our client is looking for many skilled and dedicated Bilingual Customer Care Representatives to join their dynamic team. The ideal candidates will have a passion for customer service and the ability to understand clients' insurance needs in order t...
Customer Service Representative
As a Customer Service Representative, you will be responsible for managing customer orders and providing them with the best possible service!. Customer Service Representative. Customer Service Representative opportunity in the Montreal area. Any additional tasks related to Customer Service. ...
Représentant du service à la clientèle/Customer Service Representative
Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. The Customer Service Representative is accountable for assisting current and prospective Residents, as well as showin...