Provincial Manager, Healthcare Operations

Scope and Summary

of Primary Responsibilities

The Provincial Manager, Healthcare Operations, is responsible for the day to day leadership of the province. The Provincial Manager, Healthcare Operations oversees services and operations for all VLRC programs within the province and serves as a spokesperson and representative for the region, its staff, and services.

The Provincial Manager, Healthcare Operations ensures people who are blind or partially sighted have timely access to high quality and sustainable VLRC services and programs.

• The Provincial Manager, Healthcare Operations achieves this mission by developing and maintaining strong working relationships with stakeholders including funders, patient groups, local primary eye health practitioners (ophthalmologists and optometrists), community health care agencies and other community partners;
• guides and supports the work of a team of certified vision rehab professionals and ensures compliance to operational best practices and in accordance with VLRC policies, standards, systems and procedures;

monitors and measures departmental performance in relation to internal and external accountability targets; and develops and implements the regional operations plan in alignment with VLRC's provincial strategy.

II. Essential Functions

The position entails, but is not limited to the following general responsibilities :

Operations

• Serving as spokesperson, establish and maintain high profile throughout the region to heighten awareness of VLRC’s purpose and needs.
• Serve as the key contact in our relationship with the local community partners and foster opportunities to better integrate VLRC services and programmes into healthcare strategies and initiatives
• Develop and maintain good relations with other agencies, consumer groups, media, funding sources, public, local government contacts, community professionals and volunteers.
• Develop and maintain professional partnerships with area ophthalmologists, optometrist, and other primary eye care professions to ensure effective coordination, integration, and referrals into and out of rehabilitation services, to the benefit of shared patients and clients.
• Oversee daily operations of the VLRC offices
• Work in collaboration with VLRC management and staff toward the effective coordination of client services and resources between different departments of VLRC, DBCS and CNIB
• Utilizing supportive management techniques, provide supervision to direct reports including the interviewing and selection of new employees, the completion of annual performance evaluations, approving all requests for leaves of absence, approving all expenditures, and providing discipline, if required
• Responsible for professional development and training of staff as appropriate
• Monitor budget for service delivery in all geographic areas within the Region
• Negotiate and monitor fee-for-service contracts with third-party payer organizations (e.g.) school boards, private businesses), as well as workshops and presentations

Client Services

• In consultation with the Executive Director, responsible for the development and implementation of effective service delivery systems and programs in the region to ensure equitable rehabilitation services are delivered in an efficient and effective manner for all clients in accordance with National Systems and Procedures
• Monitor KPI efficiency results, staff caseloads and waiting lists for the region
• Make recommendations to the Executive Director regarding program initiatives and ideas to meet client needs and improve service delivery
• Coordinate all VLRC service-related issues for the region
• In coordination with Executive Director, develop and monitor the Operating Plan and annual budget in accordance with management directions and standards
• Assist in the research and development of proposals and other documents as required; facilitate the preparation of statistical and information reports on the region’s services and programs
• Identify the educational and training needs of service staff and assist in the development of staff training workshops and seminars
• Supervise the maintenance of client files in accordance with National Standards
• Ensure that all direct service staff comply with client healthcare record documentation standards in accordance with national policies and procedures
• Disseminate material relevant to professional standards of excellence
• Conduct staff meetings on a regular basis
• Assist with presentations
• Attend meetings with various consumer organizations and funders

Requirements

III. Qualifications

Knowledge and Skill Requirements :

• Demonstrated knowledge of supportive management skills
• Knowledge of client management systems and change management techniques
• Experience in developing service delivery models; ability to synthesize information
• Demonstrated decision making skills; self directed
• Strong communication, presentation, and interpersonal skills
• Good relationship / team builder and networking skills with a variety of stakeholders; approachable
• Supportive and sensitive to individuals’ needs
• Excellent analytical, problem solving and conflict management skills
• Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis
• Professional attitude, results oriented, strategic and flexible
• Bilingual in English and French an asset

Experience and Education :

• Bachelor’s degree Human Services or holds post-secondary degree(s) from a program relevant to overseeing a health services team.
• Minimum five year’s experience in leadership role with experience in program development, multi-disciplinary service delivery
• Certification through ACVREP is an asset
• A combination of education and experience will be considered
• Knowledge and experience in budget preparation
• Knowledge and experience in managing the operations of multiple regional offices
• Proficient in MS Office suite software applications
• Knowledge of adaptive technology an asset
• Knowledge and experience in working in not for profit, in the field of vision loss desired

Benefits