Client Manager

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada's largest consulting organizations, we're so much more! We're also serious about technology.

Make an impact with MNP Digital as a Client Manager to ensure the needs of our customers are me. You would create long-term, trusting relationships with our customers as well as developing new business from existing clients and actively seek new sales opportunities.

The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

The successful candidate would be curious and a lifelong learner by nature. You're a self-motivating and a strategic thinker who loves to help clients solve problems.

You thrive in a fast-paced setting and are not afraid to wear a few hats and try new things. You work best in a creative and collaborative environment.

You are a person who understands the value of accountability, follow through and execution. You like to be part of a team.

At MNP Digital, our strength is our people. An investment in our people is an investment in our success. You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals.

If you are ready to take your career into your own hands, you've come to the right place.

This position is to support our clients in the Edmonton area and as such, the successful candidate must be based from our Edmonton office.

Responsibilities

• Manage communications with clients, ensuring we address their needs
• Learn assigned client's business operations and provide strategic level advice and solutions
• Planning IT capital expenditures and developing budgets with client stakeholders
• Identify opportunities and develop solutions in conjunction with the project and delivery teams
• Facilitate contract renewals, scope changes, rate increases and any adjustments etc.
• Collaborate with other team members and departments to meet client needs and create new opportunities
• Maintain up to date records in CRM including but not limited to : contacts, leads, opportunities and activities.
• Maintain a Monthly, Quarterly and Annual Forecast in CRM
• Proactively perform industry and market trend reviews
• Maintain a professional business network, particularly with associations that are relevant to your assigned clients

Objectives

• Build and strengthen client relationships to achieve long-term, trusted advisor status at the senior and stakeholder level of our clients
• Manage KPIs and get results for mid-market accounts by leading externally with clients and internally by working with internal delivery teams.
• Serve as the main point of contact in all matters related to client needs
• Strategic management of assigned clients to ensure overall client performance including client satisfaction, risk management, contractual commitments, sales growth and financial performance and profitability.
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with internal teams to develop strategic client marketing and service delivery plans
• Develop a thorough understanding of our products and service offerings to help clients realize the full value across our services

Qualifications

• Post-secondary education in Business or equivalent experience
• A minimum of 2 years working in a client-facing capacity, preferably managing multiple clients and stakeholders. Three years or more of experience is preferred.
• Self motivated and results oriented
• Exceptional interpersonal, written and verbal communication, presentation and relationship management skills
• Strong Business acumen
• Strong negotiation skills with the ability to lead a client's buying and decision-making process through to a conclusion
• Outstanding client service and client engagement skills
• Proficiency with CRM, ideally D365
• Analytical skills to review client data
• Client service experience, managing multiple clients from different industries, sizes and capabilities
• Organizational and time-management skills with the attention to detail needed to manage multiple clients and multiple situations simultaneously
• Knowledge of the most common and most recent industry best practices

MY REWARDS @ MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office.

You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger.

We encourage people with disabilities to apply!