Inside Sales Supervisor

Reports to : Director, Brand & Communications

Bring your creativity and fresh thinking to an iconic brand owned by Onex ($31B assets) that has been trusted for its high quality and innovation since 1952.

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry.

Our core philosophy is focused on helping customers work better and achieve greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Job Summary

The Inside Sales Supervisor will be overseeing a highly team of energetic and highly motivated Inside Sales Associates accountable for the generation of incremental business through prospection and the qualification of marketing generated leads, inbound requests, and outbound prospecting.

Responsibilities :

Team Management and Campaign Efficiency Analysis

• Lead, motivate and provide ongoing coaching to a team of Inside Sales Associates
• Prioritize tasks and projects based on business priorities and objectives
• Act as the liaison with the outside Sales team to continuously improve qualification process and maximize success
• Develop new training material, revise guidelines and implement best practices for the department in order to boost results
• Analyse key sales metrics to provide recommendations and implement appropriate action plans
• Craft effective sales pitches for the team providing engaging and articulate information about WALTER’s value proposition
• Work with other team members to design lead generation and qualification campaigns
• Track key performance indicators and monitor data entry quality daily
• Work closely with CRM manager to design dashboards, reporting and optimize team processes.
• Ensure data quality and maintenance

Required Skills

• Resourceful leader, leading by example, setting a solid work ethic within your group
• Ability to connect and interact with potential customers and internal stakeholders
• Go-getter attitude that displays initiative and persistence, all with a competitive drive;
• Strong urge to learn the industry is desirable; prior experience calling into industrial

Required Aptitudes

• Self-motivated and self-directed
• Problem solver
• Persuasive and goal-oriented
• Data driven and detail-oriented
• Proven track record of superior performance metrics
• Possesses an energetic, outgoing, and friendly demeanor that inspires respect

Experience & Education :

Education : College degree combined to relevant working experience.

Pertinent experience :

• Previous experience in outbound call center, inside sales experience, or related sales experience
• Previous experience in management as well as knowledge and experience in the B2B sector are preferred
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Salesforce

Language requirements : Excellent verbal and written communication skills (English); French functional.