Additional Locations : Canada-ON-Toronto
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.
With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing whatever your ambitions.
About the role :
Join our dynamic team at Boston Scientific, a top-tier medical device company where you'll be valued as an integral member committed to our mission of saving / improving the lives of 4,000 Canadian patients daily.
As a Customer Care Representative, you'll play a vital role in ensuring exceptional patient care by providing best-in-class support and service.
Embark on a rewarding career where your contributions make a tangible difference in the lives of countless individuals across Canada.
Please note that this is a 12-month contract hybrid role based out of Brampton, ON.
Key Responsibilities :
Receive and process customer orders via EDI, Fax and Telephone
Troubleshoot discrepancies between customer PO and internal system
Collaborate with other departments to ensure customer’s order is processed and filled in a timely manner
Process customer product credits / returns in a timely manner
Documents and resolves customer complaints / inquiries
Required Qualifications :
Post secondary education
2-3 years’ experience in customer care
Bilingualism in French / English (including written and verbal communication)
Knowledge of ERP systems
Proficiency in Microsoft Office (Excel, Word, Outlook)
Excellent organizational and communication skills
Superior problem-solving
Strong attention to detail
Preferred Qualifications
Working knowledge of SAP (S4)
Medical industry experience
Knowledge of electronic ordering methods (Esker, EDI, GHX, GFAX)
Knowledge of Salesforce Service Cloud
Knowledge of consignment transfer / billing
Requisition ID : 588616
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life.
Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE : BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
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