Service Customer Care Representative

WANT TO WORK for one of Canada’s Best Managed Companies?

CALLING EXPERIENCED AND ASPIRING SERVICE CUSTOMER CARE REPRESENTATIVES!

Located at Dixie Road & Highway 401 , our team assists customers in scheduling service appointments for their vehicles at any of our 23 Ontario dealerships.

This is an inbound heavy contact centre where phone, email, & text inquiries are managed in a timely and professional manner.

Some outbound activities are expected through email, text, & phone to maintain active customer relationships.

Responsibilities :

• Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services.
• Manage inbound inquiries from, and outbound communications to, new and existing Service Department customers with the goal of scheduling service appointments.
• Adhere to departmental scorecards to ensure all Dilawri and OEM quality expectations are met.
• Ensure assigned desk space, along with common work areas are clean and tidy at all times.
• Maintain a professional appearance.
• Keep up-to-date on new products and services provided, their features and customer benefits, as well as all price changes.
• Strive for professional and positive relationships with every customer, both internal and external, along with company leadership and dealership staff.
• Perform other tasks, based on management requirements and instructions.

Qualifications :

• Two (2) years’ experience in the Customer Service field will be considered an asset.
• Automotive call-centre experience will be considered an asset.
• Automotive Appointment Coordinator, Service Advisor, or Parts Advisor experience will be considered an asset.
• Strong telephone skills
• Must have friendly and cooperative attitude
• Ability to perform basic math
• Able to cooperate with all staff members in all departments
• Must have excellent attendance habits
• Must be presentable with work attire
• Ability to work in a team environment to achieve common goals
• Effective written and oral communication skills
• Ability to take ownership of problems with a positive attitude and bring them to completion
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
• Organizational ability and attention to detail
• Secondary School Diploma

Alternating Shift Times :

• Two Weeks are Monday to Friday 8 : 30m to 5 : 30pm (1-hour unpaid lunch)
• One Week with a Saturday shift 7 : 30am to 4 : 30pm (a day off during the week will be provided when Saturday is scheduled.)

Why work for the Dilawri Group of Companies Service BDC?

• We’re a great bunch of people looking for more great people!
• This is a Full Time Position - 40 hours per week
• Competitive pay with monthly uncapped bonus (and there is no way you cannot earn a bonus)
• Health, dental and extended health benefits available after 3 months of employment
• Pension plan available after one year of employment
• Skills training and career advancement opportunities (Career pathways to Service Advisor, Warranty Clerks, Parts Advisor, Etc.)
• Enjoy a performance-based bonus plan with no cap that rewards those who want to be successful. Great news is you will earn a bonus every month, but how much of a bonus is very much up to you.

More information will be provided to those contacted for interviews.

• Interested candidates should submit their resumes via this advertisement.
Il y a 14 jours