IT Helpdesk Technician
Our IT Helpdesk Technician (Tier 1) will provide operational and technical support to Paladin teams across North America.
In this role, you will maintain, monitor, and support current and new desktop / laptop deployment and perform periodic system audits to assure compliance and availability.
You will also be working with remote access tools, maintain and manage backups, and work with users at Paladin’s multiple remote locations.
This role is an exciting opportunity to gain experience working within a large organization and delivering high-profile corporate IT projects for Canada’s largest full service security provider.
Responsibilities :
- Provide exceptional customer service to end-users, internal stakeholders, vendors, and any other entities that you will deal with on a day-to-day basis.
- Performs basic troubleshooting and diagnoses prior to escalating to the systems support specialist during business hours.
- Follow ITIL Incident management principles to receive, categorize, prioritize, and resolve incidents within the agreed SLAs.
- Install, operate, troubleshoot, and maintain computer equipment and software applications.
- Install, test, order, and configure new workstations and hardware.
- Personnel on-boarding and off-boarding, including assigning the right licenses, software, and provisioning hardware
- Ensure all incidents, notes, and updates are documented in a timely manner within the JIRA Service Management Tool
- Participate in the after-hours on-call rotation
Requirements :
- 1 to 3 years of work experience in an IT HelpDesk or similar Technical Support environment
- Diploma or equivalent work experience in a related field or industry
- Current MCSA, A+ and Network+ certification would be considered an asset
- Strong communication, interpersonal, and customer service skills
- Demonstrated analytical problem-solving skills necessary to deal with and resolve technical problems
- Experience with all of the following :
- Windows 10 / 11
- Mac iOS
- Active Directory and Azure Entra
- iOS and Android operating systems
- Device management
- Microsoft Office 365 applications
- Minor cybersecurity incidents
- Basic networking
- Basic computer troubleshooting, in-person and remotely
Salary : $50,000 - $60,000
This position will be based in our Etobicoke office full-time to start, with the possibility to move to a hybrid role after successful completion of 3-month probation.
IT Helpdesk Technician
This role is an exciting opportunity to gain experience working within a large organization and delivering high-profile corporate IT projects for Canada’s largest full service security provider. IT Helpdesk Technician (Tier 1). In this role, you will maintain, monitor, and support current and new de...
IT Helpdesk Technician
This role is an exciting opportunity to gain experience working within a large organization and delivering high-profile corporate IT projects for Canada's largest full service security provider. IT Helpdesk Technician (Tier 1). In this role, you will maintain, monitor, and support current and new de...
IT Helpdesk Technician.
This role is an exciting opportunity to gain experience working within a large organization and delivering high-profile corporate IT projects for Canada’s largest full service security provider. IT Helpdesk Technician (Tier 1). In this role, you will maintain, monitor, and support current and new de...
2024-10 1.0 FTE Permanent Information Technology (IT) Helpdesk Technician
OVERALL RESPONSIBILITIES: Maintaining Board IT assets such as Chromebooks, Windows devices, mobile device management and underlying infrastructure Must be able to display positive attitudes and behaviours, which demonstrate an awareness and willingness to respond to internal customers meeting their ...
IT Service Desk Analyst
IT Service Desk Analyst– our client requires a Service Desk Analyst to directly resolve customer IT issues by following best practices. ...
Computer Systems & VoIP Technician
To efficiently prioritize technical support requests based on the issues presented with the assistance of Senior IT staff. To meet with the Senior IT Staff on a daily basis (or as required) to discuss issues and challenges. To promptly assist customers as first contact with minor computer or telepho...
information technology (IT) support technician
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. ...
help desk analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ...
user support technician
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. ...
Infrastructure Technical Support Analyst
Job Title: Infrastructure Technical Support Analyst. Our client is seeking an experience individual to work with their current team in a large Enterprise environment that supports multiple platforms with over 22,000 users. The successful candidate will be comfortable and experienced at working withi...