Front Desk Receptionist

AboutUs :

GROWWomen Leaders is seeking to hire a Front Desk Receptionist. In thisrole you will be responsible for Reception and Visitor ManagementAdministrative Support Office Management and Customer Service.

Yourcontributions will help us work towards our mission of empoweringwomen particularly immigrants and BIWoC to secure employment andadvance theircareers.

JobDescription :

TheFront Desk Receptionist is the first point of contact for visitorsand clients responsible for creating a welcoming and professionalenvironment.

This role involves managing the front desk answeringand directing calls handling inquiries and performing variousadministrative duties.

The ideal candidate will have excellentcommunication skills a friendly demeanor and the ability to managemultiple tasksefficiently.

Greetand welcome visitors and clients with a positive helpfulattitude.

Maintaina visitor log ensuring all guests are properly documented and haveappropriateaccess.

Providegeneral information about the company including services officehours anddirections.

Ensurethe reception area is tidy and presentable with all necessarymaterials (e.g. brochuresforms).

Answerand direct incoming phone calls to the appropriate department orpersonnel.

Managevoicemail messages and ensure timely followup oninquiries.

Sortand distribute incoming mail and handle outgoing mail includingarranging courierservices.

Performdata entry tasks maintaining accurate and uptodate records anddatabases.

Preparedocuments reports and presentations asrequired.

Providesupport for company events and activities including logisticalarrangements and guestcoordination.

Operateand maintain office equipment such as fax machines copiers andcomputers.

Responsibilities :

Welcomeand greet visitors and clients warmly ensuring they feelcomfortable and attendedto.

Maintainan accurate log of all visitors including their names purpose ofvisit and time of arrival anddeparture.

Answerscreen and forward incoming phone calls professionally andpromptly.

Performother duties as assigned including special projects oradministrative tasks that support the overall operations of theoffice.

Handlesensitive and confidential information with discretion and inaccordance with companypolicies.

Assistin organizing company events meetings and other activitiesproviding logistical support asrequired.

Facilitatecommunication within the office helping coordinate betweendepartments.

Keepthe reception area tidy organized and stocked with necessarymaterials (e.g. brochuresforms).

Operateand maintain office equipment ensuring they are in good workingcondition.

Monitorand maintain inventory of office supplies placing orders asneeded.

Performdata entry tasks maintaining accurate records anddatabases.

Handleand resolve basic complaints or escalate them to the appropriatedepartment.

SkillsandQualifications :

Proficiencyin writing concise and accurate messages emails anddocumentation.

Activelistening abilities to fully understand and address inquiries orconcerns.

Abilityto address and resolve issues or complaints efficiently andcourteously.

Capabilityto handle multiple tasks simultaneously while maintaining attentiontodetail.

Precisionin maintaining accurate records handling documentation and managingappointments.

Competencein using computer software particularly Microsoft Office Suite(Word Excel Outlook) and basic knowledge of databasesystems.

Familiaritywith operating office equipment such as telephones photocopiers faxmachines andscanners.

HowtoApply :

Pleasesend your resume cover letter and any relevant certifications to Be sureto include "Front Desk Receptionist" in thesubjectline.

Pleasenote that only selected candidates will be contacted for aninterview.

Thankyou for considering joining our team at GROW Women Leaders. We lookforward to reviewing yourapplication.

Requirements

Additionalcourse work or an associate degree in business administrationoffice management or a relatedfield.

Previousexperience in a front desk reception customer service oradministrative role. Experience in hospitality or retail can alsobebeneficial.

Excellentverbal and written communication skills for interacting withvisitors clients andstaff.

Demonstratedability to provide excellent customer service with a friendly andprofessionaldemeanor.

Abilityto handle inquiries and complaints with tact anddiplomacy.

Proficiencyin using office equipment such as telephones fax machinesphotocopiers andcomputers.

Competencewith office software applications particularly Microsoft OfficeSuite (Word ExcelOutlook).

Abilityto sit stand and walk for extendedperiods.

Additional course work or an associate degree in businessadministration, office management, or a related field. Previousexperience in a front desk, reception, customer service, oradministrative role.

Experience in hospitality or retail can alsobe beneficial. Excellent verbal and written communication skillsfor interacting with visitors, clients, and staff.

Demonstratedability to provide excellent customer service, with a friendly andprofessional demeanor. Ability to handle inquiries and complaintswith tact and diplomacy.

Proficiency in using office equipment suchas telephones, fax machines, photocopiers, and computers.Competence with office software applications, particularlyMicrosoft Office Suite (Word, Excel, Outlook).

Ability to sit,stand, and walk for extended periods.