Senior Analyst, Operations, Controls and Governance

The Opportunity

The Senior Analyst in the Operations, Controls and Governance team is responsible to provide risk and control guidance and support to the Manulife Global Fund Services Operations team.

The Senior Analyst participates to the review and documentation of the key risks and controls in the Risk and Control Inventory.

The successful candidate will have an in-depth background and expertise in the asset management industry, in addition to significant experience with internal controls and / or the management of operational risks.

A keen ability to establish relationships with the impacted collaborators. Strong analytical skills and the ability to think creatively offering multiple options for solutions.

Responsibilities

• Assist with the establishment and completion of risk control assessments (Risk and Control Self-Assessments) of operational business lines
• Evaluate and recommend new controls where gaps have been identified
• Perform periodical test of controls in accordance with the defined testing plan, report findings to management, propose remediation plans and support the implementation with the Operational Team
• Work with Operational Teams to implement new controls and perform regular testing
• Research and investigate independently new issues and innovations to maintain currency of technical expertise
• Collect, review and handle internal risk incidents / loss events, ensure they are logged in timely and that corrective actions plans (CAPs) are developed and implemented within the given deadlines
• Work with the Operational Leaders to review and respond to audit findings and recommendations, and ensure audit points are closed within the expected timeframe
• Oversee the implementation of internal control process improvements based on audit points
• Improve current processes adding new value and efficiencies
• Identify problems and propose solutions
• Collaborate with key partners such as Operational Leaders, GWAM Risk Management team and Internal / External auditors
• Assist with metrics creation and reporting

How will you create impact?

As part of its responsibilities, the Senior Analyst identifies control gaps and propose corrective action plans to solve for the issues.

He / She ensures that appropriate control monitoring and testing is performed. The Senior Analyst will work with the Global Wealth Asset Management (GWAM) Operations Risk Management team to ensure all issues are reviewed and remediated accordingly.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 3+ years of internal / external audit or equivalent business experience
• CPA candidate or in progress an asset
• Knowledge of audit methodologies, control frameworks and risk management practices
• Knowledge of the Asset Management industry (mutual funds, segregated funds, etc.)
• Knowledge in Data Analytics considered as an asset
• Experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, or public accounting experience in a "Big Four" or other professional services firm, or other large organizations.
• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations
• Ability to communicate clearly and concisely to optimally deliver key messages verbally and in writing, and to listen and consider various perspectives
• Results oriented with a focus on quality, delivering value, and strong attention to detail
• Ability to balance priorities and meet deadlines
• Strong analytical and problem-solving skills
• Good organizational and planning skills

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture : We lead with our Values every day and bring them to life together.
• Boundless opportunity : We create opportunities to learn and grow at every stage of your career.
• Continuous innovation : We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship : We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact redacted .

Primary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$68,250.00 CAD - $113,750.00 CAD

If you are applying for this role outside of the primary location, please contact redacted for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact redacted for more information about U.S.-specific paid time off provisions.