Operations Officer - Toronto 53096

We are seeking a detail-oriented Operations Officer II to join the Wealth Shared Services team (Business Unit 4). This role is designed to support the high volumes during peak season.

The Operations Officer will work in a hybrid capacity, with mandatory onsite days on Mondays and Tuesdays. The ideal candidate will play a key role in ensuring smooth operational processes, maintaining high service levels, and supporting both internal and external stakeholders.

Advantages

rid work environment : Flexibility to work from home with mandatory onsite days (Mondays and Tuesdays).

Opportunity for growth : Possible extension or conversion based on performance.

Dynamic work environment : Collaborate with a talented team, handling diverse tasks.

Competitive pay : $22.50 per hour with potential for weekend shifts during peak periods.

Responsibilities

Customer focused : Provide exceptional customer service to both internal and external stakeholders.Address and resolve customer problems using established procedures and escalate when necessary and ensure that all processes, inquiries, and transactions meet service level goals.

Shareholder driven duties : Act as a subject matter expert within your area, offering guidance to partners as needed.

Complete assigned tasks with accuracy and within established standards.

Actively participate in daily work distribution and team touchpoints.

Contribute to audits by following audit and process guidelines.

Identify areas of risk and escalate concerns as necessary.

Operational Duties : Suggest and participate in process improvements to enhance operational efficiency.

Understand and apply bank / service center operating policies and procedures.

Demonstrate adaptability to change and adopt new processes and technology improvements as needed.

Maintain due diligence to ensure the accuracy of all transactions.

Qualifications

Must Have :

Operations experience : Demonstrated experience in an operations or back-office role with a focus on efficiency and attention to detail.

Microsoft Office Suite proficiency : Ability to navigate and use tools such as Excel, Word, and Outlook for daily tasks and operations.

Back-office experience : Prior experience in handling back-office tasks, ensuring the accuracy of processes, and maintaining records.

Nice to Have :

Coding experience : Familiarity with coding or automation tools that can be applied to enhance efficiency in operational processes.

Banking or Financial Institution (FI) experience : Knowledge or previous work experience in a banking or financial services environment.

Summary

This job is ideal for individuals with a strong background in operations and back-office work, looking to contribute to a high-performing team during a peak operational period.

If you thrive in a fast-paced environment and have a keen eye for detail, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.