Operations Officer - Toronto 52724

Are you eager to advance your career with a top 5 bank? Do you excel in operational and administrative tasks, with a keen eye for detail?

If so, this 9-month contract opportunity in Toronto could be ideal for you!

Our client is seeking a skilled Operations Officer for a hybrid role, requiring onsite work twice a week. In this position, you will utilize your strong organizational skills, proficiency in Microsoft Office (Excel, PowerPoint, Word), and ability to manage high volumes of work to support critical business functions.

Pay Rate : $24.74

Working hours : Monday-Friday, 8 : 30am-5 : 00pm

Advantages

• Gain experience with a top 5 bank
• Long term role with a great team
• Hybrid position
• Competitive wages
• Start ASAP

Responsibilities

• Onboard contractors to the AML project, including managing hiring SOWs.
• Collaborate with TD managers to onboard new colleagues and fulfill system access requests.
• Build relationships with people managers, fulfill hiring requests, and manage email communications and follow-ups.
• Monitor requests end-to-end, provide information to end users, and outline next steps.
• Provide operational support, perform transactions, and assist with process improvements.
• Ensure accurate and timely execution of tasks while adhering to SLAs.
• Identify and escalate issues, ensuring service quality is maintained.
• Support partners by validating and adjusting transactions within authority levels.
• Adhere to internal and industry regulations, including AML and Business Continuity Management.
• Maintain confidentiality and exercise due diligence in all tasks.

Qualifications

MUST HAVE :

• Customer Experience Mindset
• Strong Organizational Skills operational work
• Strong Communication Skills communicate with various stakeholders including TD managers
• Tech skills MS Suites : SharePoint, Excel (Excel is used for organization tracking tickets, extracting info)
• Admin Background bring office professionalism and comfort working in this environment ideally 2-4 years

NICE TO HAVE :

• Previous Banking Exp asset if in similar role
• Previous operational experience working with guiding through system access, managing multiple requests, multitasking operational mindset
• SLAs experience and knowledge

Summary

Interested in the Operations Officer Toronto? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.