Technical Support Specialist

Job Description

The Office of the Chief Executive Administrator is currently looking to create a pool of qualified candidates for the position of Technical Support Specialist.

Working in a call center environment, you will be accountable for the provision of technical expertise in regard to calls or requests to the IT Service Desk for support and resolution of issues and problems encountered with House technologies by Members of Parliament and their staff on the Hill and in constituency offices, from House Officers, House of Commons administrative staff, Library of Parliament employees, Parliamentary Translation employees, the Parliamentary Centre and parliamentary partners.

Responsibilities include telephone and email support and guidance, as well as on-line distance troubleshooting.

The 24 / 7 nature of work activities requires the incumbent to work on a rotational basis outside normal working hours.

Top Reasons to Join the Client Care Team :

Would you like to work in a dynamic and rewarding environment, supporting high profile clients such as Members of Parliament, their staff, as well as other VIP clients and the HoC Administration and Partners?

This is the best place to get the recognition and experience in working at supporting users in a call center environment where we strive at resolving issues and responding to clients quickly and efficiently.

This challenging yet rewarding environment will help your career in many facets, whatever you choose your future to be.

• Training and development opportunities.
• 4 weeks’ vacation (minimum).

Qualifications

Education :

Successful completion of post-secondary education from a recognized institution in a related field such as Computer Science or Information Technology OR acceptable combination of education, training and relevant experience.

Experiences :

• A minimum of three (3) years of experience in troubleshooting and support of Microsoft Windows Operating system (ex. Windows 10) and Microsoft Office Suite (ex. Office 365);
• A minimum of two (2) years of experience in supporting and resolving Windows based personal computer hardware, software and peripheral problems in an enterprise networked environment;
• A minimum of two (2) years of experience in troubleshooting and support of mobile devices;
• Experience working in a call centre.

Assets :

• Experience working and / or troubleshooting with VOIP;
• Experience in networking such as Wi-Fi and WAN-LAN;
• Hold certifications such as CCNA, CNA, A+, MCSE or ITIL;
• Experience dealing with high profile clients and VIP;
• Knowledge of the political environment.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected] .

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression, and oral interaction required.

The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and / or related roles on an indeterminate and / or fixed term basis.

Learn more about us! Visit Ourcommons.ca .

To learn about our hiring process, visit Eligibility and Selection .