Role : EP24-14 Support Analyst (Support Analyst)
Location : Montreal, QC / Calgary, AB-Onsite
Duration : 12+ Months
Job Description :
- This should be a bilingual role (English / French)
- Flexible on locations but preferably either of the 2 where we currently have agents in either Calgary or Montreal.
- Note from client :
- The role we are looking to hire is less techy’ / IT and more customer focused instead.
- They won’t be doing any networking, VPN, machine set up or any work of that nature.
- Most work is at T1 level and, sometimes T2 depending on the experience and ability to go a bit deeper i.e. checking logs in Datadog to isolate or troubleshoot an issue.
- The role we are looking to hire is less techy’ / IT and more customer focused instead.
- They won’t be doing any networking, VPN, machine set up or any work of that nature.
- Most work is at T1 level and, sometimes T2 depending on the experience and ability to go a bit deeper i.e. checking logs in Datadog to isolate or troubleshoot an issue.
- For the profile, think Apple Retail employee for example; they have the right soft skills and customer experience that fits perfectly with this team.
EP24-14 Support Analyst
Role: EP24-14 Support Analyst (Support Analyst). ...
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