Job Summary
Job Description
What is the opportunity?
The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs.
You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans.
Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success.
What will you do?
- Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
- Secure new business and / or retains existing business
- Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
- Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
- Process applicable paperwork for clients, ensuring accuracy and completeness of information
- Meet monthly sales and retention goals.
What do you need to succeed?
Must-have
- Excellent communication skills in French and English
- Solid aptitude for listening, establishing rapport and finding the right solutions for customers
- Strong attention to detail and problem resolution skills
- Ability to navigate between multiple systems
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 : 00am to 8 : 00 pm in order to better help our clients
Nice-to-have
Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
Special Conditions
Please note you must be fluently bilingual in both English and French to apply. Only applicants fluent in both languages will be considered for this position.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
- Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values including a fundamental respect for each other
- Leaders who support your development through coaching and managing opportunities
- Flexible work / life balance options
- Ability to make a difference and lasting impact
Job Skills
Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations
Additional Job Details
Address :
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR : MISSISSAUGA
City : MISSISSAUGA
MISSISSAUGA
Country : Canada
Canada
Work hours / week : 37.5
37.5
Employment Type : Full time
Full time
Platform : INSURANCE
INSURANCE
Job Type : Regular
Regular
Pay Type : Salaried
Salaried
Posted Date : 2024-06-25
2024-06-25
Application Deadline :
2024-07-26
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
Bilingual Human Resources Manager (English and French)
Bilingual Human Resources Manager (English and French). Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170Indigo, Indigospirit, Chapters and Cole...
Bilingual Customer Service Representative (Canada remote role) – Day, Evening and Overnight Agent, 24/7/365
Leveraging their expertise in customer service and Teladoc Health services, they adeptly manage inbound and outbound calls, coordinate transfers to clinicians, schedule intakes and appointments, and consistently deliver top-tier service. The Customer Service Representative (CSR) position is pivotal ...
Customer Service Representative - Luxury Retail
Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service. Customer Service Representative - Luxury Retail page is loaded. Customer Service Representative - Luxury Retail. We are looking for a Customer Service Re...
Customer Service Representative
Be the first to be notified about new Customer Service Representative jobs in Brampton, Ontario. The ideal candidate loves talking to people and proactively solving issues. Communicate with customers via phone, email and chat. Excellent phone etiquette and excellent verbal, written, and interpersona...
Customer Service Representative
Temp to perm position: Mon – Friday – operation is from 8am – 6:30pm, would prefer candidates work the 10:30am – 6:30pm shift- in-person- 2 days in office – Between Monday and Wednesday, and must be in the office on Tuesdays. Candidate will be assigned a territory and they will own the customers in ...
Bilingual Customer Service Associate (Remote)
Are you ready to move your career forward?We are looking for French Bilingual customer support associates to join ourteam! At Foundever, you will find our call center jobs surprising. We are looking for French Bilingual customer support associates to join ourteam! At Foundever, you will find our cal...
Bilingual Associate, Sales & Customer Service
Analyze customer needs and promote and cross-sell products and services. Bilingual Sales and Customer Service Associates. Bilingual Sales & Customer Service agent. We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus...
Customer Service Representative
Identifyingthe service requirements and information required for each customershipment;. Supporting all service requirements of assigned FLScustomers to exceed expectations;. Verifying ratesfuel surcharges and any applicable accessorial charges charged tothe customer are correctly entered in TMS;. P...
French/English Bilingual Accounts Receivable
Applicants must be fully fluent in French and English with Collections experience and great attention to detail. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices,...
Customer Service Representative
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. Welcome all customers with genuine, and ...