Bilingual Associate, Sales & Customer Service

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for Bilingual Sales and Customer Service Associates to join our growing team!

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit! As a Bilingual Sales & Customer Service agent , you’ll become a trusted advisor in helping Canadians protect the things they care about.

We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit.

The start date for this hybrid position is August 6, .

The position is available at our North York ( Sheppard Avenue) or Toronto ( University Avenue) offices.

What you'll do here :

• Play a key role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices, answering their product questions and advising on next steps
• Analyze customer needs and promote and cross-sell products and services
• Accept and process changes in payment methods
• Handle phone and email inquiries from existing clients in a professional and timely manner

What you bring to the table :

• Minimum one year of customer service experience
• A natural communicator and understand how to listen and empathize with others
• Tech-savvy and comfortable working between different systems
• Ability to multi-task and stay cool under pressure
• Willingness to complete the provincial exam to obtain your insurance license
• No Canadian work experience required however must be eligible to work in Canada

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.