Manager, Employee Listening and Engagement

Overview

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.

As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle including performance development, employee listening and engagement, leadership milestone programs and employer brand.

The Employee Experience team works in collaboration with the functional and geographical HR teams along with the other Business Enablement Services (BES) teams to deliver innovative programs and initiatives aimed at enhancing the employee experience.

This position reports to our Senior Manager, Performance and Engagement and will primarily be responsible for rolling out our employee listening strategy and act as a Subject Matter Expert (SME) of our Qualtrics system, as well as support strategic initiatives related to talent development.

What you will do

• Act as the SME for the Qualtrics Employee Experience Listening Survey Tools (Global People Survey (GPS), Pulse, Lifecycle) from a technical and operational side.
• Working closely with the Senior Manager, Performance and Engagement, engage in consultative conversations and provide recommendations to HR community ( HR Consultant's / HR Business Partners, ID&E, other Centre of Excellence's) on talent process and employee listening initiatives leveraging Qualtrics functionality.

This includes creating project plans and timelines to roll out projects / processes including Talent Reviews, 360 Feedback, Upward Feedback, Pulse / Lifecycle Surveys, as well as pilot new processes.

Actively integrate feedback post project for continuous improvement.

Main point of contact within HR for Qualtrics suite; responding to 2nd level requests, questions and troubleshooting, as well as providing consultation / training for survey analysis and HR talent process design.

Provide guidance to the Specialist, Employee Listening and Engagement on executing listening and talent strategies.

• Liaison with HR Technology and HR Automation to understand connection between Qualtrics and other HR systems, troubleshooting data issues and automating employee experience processes.
• Share feedback and insight from a Canadian firm perspective to the KPMG Global listening table through various forums,

What you bring to the role

• Experience with the Qualtrics EX platform (Creating surveys, survey question logic, and building survey hierarchies & dashboards in Qualtrics)
• Experience developing national or companywide surveys within a matrixed organizational structure.
• 5-7 years of experience minimum, including 3-4 years working in an HR / Talent related function
• Strong understanding of survey methodologies, quantitative research, survey design and data management
• Ability to problem-solve and continuously improve with the ability to comprehend broad scale impact as well as underlying details
• Experience with data visualization platforms such as PowerBI
• Superb communicator with the ability to articulate technical concepts to a non-technical audience
• Track record of building strong, lasting relationships with cross functional teams
• Proficiency in English at a business level is required

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $85,000 to $136,000and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications.

In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

For more information about KPMG in Canada's Benefits and well-being, click here.

Our Values, The KPMG Way

Integrity , we do what is right Excellence , we never stop learning and improving Courage , we think and act boldly Together , we respect each other and draw strength from our differences For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.

A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us.

We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best.

Adjustments (an informal request), extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.