Quality Compliance Supervisor

Quality Compliance Supervisor

Toronto, ON

COMPANY PROFILE

Our client is a global healthcare company dedicated to providing life-saving medicines and technologies for patients worldwide.

They are committed to improving patient outcomes driving their research and development efforts and ensuring that healthcare professionals have access to reliable and advanced solutions.

JOB SUMMARY

The Quality Compliance Supervisor supervises daily post-market operations. Under the guidance of the Quality Compliance Manager, they oversee the Complaints team concerning drug products and medical devices using global systems.

Responsibilities include ensuring efficient complaint processing and coordinating with stakeholders for timely and thorough testing, investigation, and resolution.

Compliance with applicable regulations and standards is also within their purview. Additionally, the QC Supervisor will manage product recalls and provide support for medical device Technical Services.

JOB RESPONSIBILITIES

• Provides guidance, direction, and coaching to department employees, ensuring proper training and resource utilization.
• Oversees employees in accordance with company policies and procedures.
• Ability to adhere to strict timelines and meet productivity and quality expectations.
• Maintains up-to-date training documentation for reporting positions that pose opportunities or threats to the business and brings forth recommendations / solutions.
• Manages complaints team activities and personnel to ensure regulatory compliance and timely resolution of complaints.
• Records complaints electronically or manually and coordinates investigations and approvals promptly.
• Immediately informs Quality management of serious complaints or potential recall situations.
• Facilitates communication and resolution of product complaints related to Adverse Drug Reactions (ADRs) from Vigilance and Medical Information teams.
• Conducts trend evaluations using historical data, initiates action plans as needed, and provides summaries to senior management.
• Reviews and approves activities to resolve internal and external non-conformances, such as complaints, deviations, action plans, corrective actions and preventive actions (CAPAs).
• Assists in developing, creating, and implementing departmental Standard Operating Procedures (SOPs).
• Executives quality activities to support product launches and drug recall processes according to relevant guidelines and internal SOPs.
• Generates KPI management reports, directs continual improvements, and performs Vigilance-related activities.
• Collaborates internally with various departments and externally with customers, fabricators, and laboratories.
• Maintains up-to-date training and documentation for reporting positions via designated platforms.
• Ensures timely communication of complaints to the Quality department and Adverse Drug Reactions to the Vigilance department, following Standard Operating Procedures.
• Adheres to corporate, regulatory, and individual responsibilities supporting quality management programs, policies, procedures, and relevant software.
• Ensures compliance with organizational and individual health and safety responsibilities and training.

QUALIFICATIONS

• BSc in chemistry or microbiology (MSc seen as an asset).
• 4+ years of pharmaceutical experience with 2+ years in a supervisor role.
• Demonstrated ability to lead others.
• Outstanding written and verbal communication abilities.
• Excellent customer service skills and the capacity to collaborate effectively across all levels, both internally and externally.
• Proficient in Microsoft 365® applications (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail and adeptness at managing multiple tasks in dynamic environments.
• Excellent organizational and problem-solving skills, including the ability to independently resolve issues.
• Proficient in implementing continuous improvement strategies.
• Demonstrated commitment to adhering to standards and procedures and maintaining confidentiality.
• Above-average proficiency in critical thinking, decision-making, writing, information retrieval, and document organization
• Demonstrated capability in data analysis seen as a plus.

Represented by Abigail Van Riesen, PhD Scientific Recruitment Consultant

[email protected] 519.222.6474

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.

Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines.

Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.

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