Job Description
OBJECTIVE OF POSITION
You are an organized, detail-oriented individual with a proven track record delivering accurate quotes. You work collaboratively with internal and external stakeholders to ensure timely completion of deadlines.
Your attention to detail and time management allows you to work on multiple requests while ensuring accuracy. You thrive in an environment that allows you to leverage and develop your skills to help the organization grow and evolve.
ACCOUNTABILITIES
Estimation and Order Desk Role :
- Reading blueprints / Spec sheets / Addendums / Exterior Color sheets / Change orders and Body of the email for quoting and revisions to quotes purposes.
- Take offs from plans (Blueprints) for quoting and revisions to quotes using ERP software.
- Finding errors or discrepancies in various plans and spec sheets.
- Reporting discrepancies in PO amount and quote amount.
- Ordering the products once PO received.
- Follow-up with customers on various department needs.
- Working on change-orders and collecting variance PO.
- Preparing Master Quotes for volume builders.
Customer Service Role :
- Act as the main point of contact for volume builders, offering product selections as needed.
- Take payment information and other pertinent information.
- Respond to customer inquiries via phone, email and in person.
- Address customer and team member communications in a timely and professional manner.
EDUCATION / CERTIFICATION
- High school Diploma.
- Architectural Technology, and Construction Engineering Technology background is an asset.
- Clear criminal check.
EXPERIENCE / CAPABILITIES
- 1+ years’ experience in working on house blueprints (elevation and floor plans).
- 1+ years+ Customer Service experience.
- Understand the construction side of business.
- Previous experience in window and door industry.
- Fast and adaptive to various ERP solutions.
Job Requirements
Time Management, Ember, Attention To Detail, Accountability, Customer Service, Microsoft Office, Microsoft Office Suite, Evolve, Construction Management, Excel, Detail-oriented, Project Management, Drawings
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