Lead Server (Full-time) - Riverbend

Are you a compassionate, enthusiastic, and detail oriented individual? Come grow your career with Lifestyle Options!

Lifestyle Options takes tremendous pride in operating supportive living communities with professional staff that foster healthy aging and champion residents’ freedom, choice, and independence.

At Lifestyle Options we care for our residents, but we also care for our employees. We're committed to your wellbeing, and we strive to create a positive and rewarding work environment for our staff.

You will be joining a team of supportive professionals and leaders that want to see you excel in your career.

We are currently searching for a Lead Server to join our team. This is a full time shift position at our Riverbend location.

Position Summary :

The Lead Server will be responsible for providing high levels of customer service to all dining residents and guests by providing prompt and courteous customer service and maintaining a strong working knowledge of all daily menu items and specials.

Other responsibilities include but are not limited to the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, training new staff, and complying with all dining and kitchen policies and procedures.

You'll enjoy benefits such as :

• A comprehensive benefit plan
• A flexible health spending account
• Company matched RRSP program for full-time employees
• Personal time off (PTO) days
• Opportunities for career progression

What You Bring to the Role :

• Three (3) years of experience in food services required.
• One (1) year of leading / training capacity required.
• Strong customer service experience required.
• Strong coaching and mentorship skills required.
• Clear criminal record check completed a maximum of three (3) months prior to the date of hire’ required.
• Strong written and verbal English skills to effectively communicate with all residents, visitors and at all levels within the organization required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to work in an infectious disease outbreak environment and wear required Personal Protective Equipment (PPE) required.
• Professional manners.
• Strong work ethic and positive team attitude.

Your Responsibilities :

• Responsible for the total meal service and the dining experience of residents.
• Greet residents with a smile and if possible, call them by name.
• Assist the Dining Room Supervisor with training new staff.
• Responsible for opening and closing the Dining Room. This could include locking up the dining room.
• Dividing the cleaning tasks and assigning those tasks amongst the Dining Room staff.
• Observing the Level I and II Servers to be sure tasks are performed according to instructions.
• Participating in active team work with the whole dining room / kitchen team and welcoming new team members.
• Demonstrate respect to the residents and cater to their needs and requests in a timely manner.
• Maintain professional appearance and demeanor.
• Preparing the dining room and service kitchen area daily for opening service.
• Suggesting the correct daily menu items with a clear tone of voice.
• Serving food and beverages.
• Check tables, chairs and place settings for cleanliness.
• Clear all dirty dishes.
• Clean equipment, as assigned, thoroughly and in a timely fashion.
• Keep floor, in both the dining room and service area, clean and free of debris.
• Ensuring condiments, napkins, placemats are well stocked and replace supplies accordingly.
• Follow OHS Regulations / Report related concerns / Assist with Hazard Assessments.
• Provide residents with a comfortable, relaxed dining experience (ensuring they don’t feel rushed).
• Engage in friendly, polite conversation with residents.
• Performing other duties, as assigned by your supervisor and senior staff, may assist in directing Level I and II Servers.
Il y a 4 jours