Business Analyst

The Role

We are seeking an exceptional Business Analyst to join our dynamic team at IPH Limited in Toronto, Ottawa and / or Montreal.

As a Business Analyst, you will focus on managing and evolving our software products, both COTS-based and internally developed.

You will partner with stakeholders to identify system deficiencies, areas for automation, and process improvements, and develop system requirements to implement these changes.

The role requires a detail-oriented, analytical, and organized individual who can handle multiple projects and provide essential support to our technology and business operations.

Responsibilities :

• Analyzing and mapping current business processes to identify improvements and redesign opportunities.
• Developing system requirements and managing the implementation of changes.
• Prioritizing and aligning feature requests with stakeholders based on a cost-benefit framework.
• Communicating new features and functionalities across the organization.
• Maintaining and translating data dictionaries and process flows.
• Identifying automation opportunities and simplifying existing processes.
• Supporting IT delivery teams in defining target states and ensuring clear development requirements.
• Developing and maintaining training materials, and providing systems training.
• Managing vendor relationships and ensuring compliance with security and risk measures.

Knowledge and Experience :

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 5+ years in software delivery or IP Operations management.
• Experience in product management, technology support, or business analysis.
• Familiarity with Anaqua and Elite software is a plus.
• Proficiency in MS Office Suite, especially Excel.
• Knowledge of digital technologies, process management tools, and financial applications.
• Lean or Agile certification is an asset.
• Strong analytical, documentation, and communication skills.
• Proficient in English and French.
• Ability to work independently, manage priorities, and explain technical concepts to non-technical audiences.

About Us :

IPH Limited is the holding company for intellectual property ( IP ) and associated companies offering a wide range of IP services and products.

IPH companies employ a highly skilled multidisciplinary team of approximately 1600 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines and Hong Kong.

IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organisations, SMEs and professional services firms worldwide.

We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.

We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.