WFM Capacity Planning & Business Analyst

Position Description

ADP is hiring a WFM Capacity Planning Business Analyst

• Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
• Do you want to continuously learnthrough ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

In this role, you will...

As a WFM Capacity Planning Business Analyst, you will develop and maintain an enterprise-wide long- and short-term planning model to support business operations.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change.

Youhave a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.

As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun.

Not only can you find a career here, but friendships that last in a company that values inclusion.

A little about ADP : We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.

We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work.

To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.

Learn more about diversity, equity, and inclusion at ADP on our YouTube channel : http : / / adp.careers / DEI Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP , visit :

https : / / jobs.adp.com / locations / canada / teams-roles / client-service /

What you'll do : Responsibilities

What you can expect on a typical day :

• Develop long-term and short-term demand and capacity forecast models to support business operations.
• Review historical key metrics and trends to improve forecasting capabilities and refine the planning model.
• Coordinate with various teams to analyze business requirements, planning, and operational forecasts.
• Assist in the development of business plans to achieve organizational goals.
• Provide long-term forecasts to support the Workforce Management (WFM) scheduling process.
• Coordinate and manage Business Operational Review meetings with key stakeholders to provide long-term planning insights.
• Prepare monthly Business Operations Review packages for senior management review.
• Provide monthly performance reviews and actuals-to-forecast variance analysis.
• Lead the annual planning, and quarterly and monthly forecasting processes to support business operations.

TO SUCCEED IN THIS ROLE : Requirements

• Bachelor's degree in business administration or equivalent education and work experience required.
• 5 to 7 years of experience in operational forecasting, financial modeling, business analytics, and / or workforce capacity planning.
• Ability to work under pressure with tight deadlines and work independently.
• Highly proficient in Excel and PowerPoint, with experience in other programming languages.
• Strong communication skills when interacting with various levels of management.
• Excellent organizational, problem-solving, detail-oriented, time management, and multi-tasking skills.
• Strong analytical and critical thinking skills, with the ability to understand data, draw insights, and determine actionable conclusions.
• Excellent written and verbal communication skills, including the ability to present data and information in a compelling way.
• Quebec candidates : While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

Bonus points for these : Preferred Qualifications

• Technical knowledge of the Genesys Suite (WFM, ACDs, IVR) is an asset.
• Experience with SQL, Python, PowerBI, or Tableau is an asset.
• Knowledge of payroll products, the payroll industry, and / or the financial services industry is an asset.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyoneon the basis ofa disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Clickhttps : / / jobs.adp.com / life-at-adp / to learn more about ADP's culture and our full set of values.