Client Care Coordinator

HearCanada bolsters a world-class team of hearing care professionals / pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

CANADA is excited to be expanding our national hearing services offerings to North Maple in late Summer 2024 . We are currently searching for a Client Care Coordinator for our new clinic location.

This full-time, permanent opportunity would be a great career move for someone with strong administration / customer service skills coupled with a keen interest in marketing and business development.

What you'll do :

• Performing general reception / administration within the clinic including booking appointments, greeting clients, handling phone and email inquiries, and balancing schedules
• Processing payments and sales of hearing aids and hearing devices; acting as a subject-matter expert on payment options third-party billing options
• Maintaining an orderly clinic to deliver a positive experience for those visiting our clinic including ordering supplies and light tidying and display set up
• Networking with Leduc-based and surrounding area healthcare providers and attending community-based events including attending tradeshows and health events (example : walks for health causes, senior conventions, etc.

hosts onsite HearCANADA events as directed

• Assisting hearing professionals with non-clinical duties including hearing aid maintenance, battery changes, etc.
• Providing exceptional client-service throughout our clients' journey

What we are looking for :

• Secondary school / equivalency or a blend of education and relevant experience
• 2+ years of experience in a customer-facing role, ideally within a retail sales or high-volume administrative environment
• A high-energy people-person comfortable with community-based marketing initiatives (participating in some local events, networking with other healthcare providers to market HearCANADA as Leduc's hearing centre of choice)
• Excellent communication skills - both verbally and in writing
• Proficiency with scheduling software and MS Office
• Some local marketing-based travel will be required so a license and access to a vehicle is required (mileage paid)

We offer :

• Attractive compensation package including a generous hourly rate along with significant bonus / profit-sharing opportunities
• Employer-funded benefits that start on your first day
• RRSP program with employer-matching
• Additional health & wellness benefits
• Education assistance program and ongoing mentorship / professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities.

Accommodation is available on request for candidates taking part in all aspects of the selection process.