IT Help Desk Support
Responsibilities :
- Respond to technical support requests from users via phone and email in a polite and effective manner.
- Accurately document user information and issue details.
- Prioritize and schedule support requests, escalating complex issues to senior technicians.
- Track and document the support process and resolutions.
- Use online tools and resources to assist in problem resolution.
Must have knowledge and experience :
- Knowledge of Dell and VMware technologies.
- Experience with incident response.
- Security knowledge.
- Ability to travel to client locations as required.
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