Intermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.

S.i. Systems
Toronto
$28 an hour (estimated)
Full-time

Our valued public sector client is looking for an Intermediate Bilingual Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.

Responsibilities :

  • Troubleshooting and incident solving support for workstations, laptops, docking stations, including but not limited to login, passwords, software install, Internet access, application installation, printer set up, multi-function device setup, anti-virus software / virus disinfection
  • Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
  • Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
  • Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
  • Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
  • Setting up and deploying IT equipment for new employees
  • Training users in software and operating systems
  • Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
  • Assessing recurring issues to create automated processes where possible
  • Apply experience with Shipping and receiving of IT equipment to end-users
  • Support for Smart Phones (e.g. Android) for MFA (Multi-factor Authentication)
  • End User Device re-imaging, installation, upgrade, relocation and removals
  • Support hardware moves and relocation projects as required

Must Haves :

  • 5+ years of experience in a Microsoft environment.
  • Secret Clearance

Nice to Haves :

  • Bilingual (French and English)
  • 30+ days ago
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