Intermediate Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.

Our valued public sector client is looking for an  Intermediate Bilingual Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.

Responsibilities :

• Troubleshooting and incident solving support for workstations, laptops, docking stations, including but not limited to login, passwords, software install, Internet access, application installation, printer set up, multi-function device setup, anti-virus software / virus disinfection
• Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
• Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
• Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
• Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
• Setting up and deploying IT equipment for new employees
• Training users in software and operating systems
• Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
• Assessing recurring issues to create automated processes where possible
• Apply experience with Shipping and receiving of IT equipment to end-users
• Support for Smart Phones (e.g. Android) for MFA (Multi-factor Authentication)
• End User Device re-imaging, installation, upgrade, relocation and removals
• Support hardware moves and relocation projects as required

Must Haves :

Nice to Haves :