Senior Analyst, Enterprise Analytics

Senior Analyst, Enterprise Analytics

Voir les emplois chez Zendesk 1 juillet Industries TI : Logiciel Catégories Analyste, Télé-travail Montreal, QC

Temps plein

Job Description

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships.

At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a Senior Analyst, Enterprise Analytics within our Enterprise Data and Analytics team.

We are looking for someone who has the technical skills to surface insights quickly, and the data storytelling skills to communicate those insights in a way that persuades action.

You will be responsible for supporting leaders in various functions (Product, GTM, Finance, etc), democratizing data & insights, and conducting in-depth analysis to support data driven decisions.

You should be confident in your ability to analyze data from various sources and to communicate a strategic narrative based on your analysis of the data.

This role is both technical and analytical.

Responsibilities include :

Collaboration with business partners in Product, Finance, Marketing, and GTM to identify and prioritize research and analysis efforts

Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our products to improve retention and create even greater value over time

Build business insights, reports and dashboards that will lead to better business decisions, product development prioritization and higher team productivity in a way that promotes a data-driven mindset for the Product organization

Partner with in function data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company

Build the visualizations that display the data-driven insights in a beautifully simple way

Participate in cross-functional teams as a domain data expert

Mentor and enable team members and other users of the data

Desired Skills and Qualifications :

An analytical mindset, with the intellectual curiosity to search for context and insight behind the numbers paired with a strong business and product acumen

4+ years experience working with SQL or other querying language; be ready to demonstrate this skill in your interview (required)

Proficiency with analytics and visualization tools like Tableau, Looker, or similar. Ability to turn data into actionable insights and visually engaging reports. (preferred)

Demonstrate an ability to deliver work autonomously while developing domain expertise and enabling your peers

Excellent problem-solving skills to understand data analysis needs and devise suitable strategies.

A knack for identifying and investigating anomalies in data and ability to analyze complex dataset and draw meaningful insights

Applied experience in framing ambiguous problems, collecting / preparing data, and applying analytical rigor

Exceptional communication and presentation skills. Able to tell a visual story that leads to results and decision making

LI-SM12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We advocate for digital first customer experiences and we stick with it in our workplace. Over 5, employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre.

Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail.

Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes.

L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

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