Job Title : IT Manager
Location : Vancouver, BC
Employment Type : Full-Time
About Us :
We are HBI Canada and we are the Canadian office for RAW rolling papers, Elements, Juicy Jays, Kingpin, and much, much more.
Check our website (www.hbicanada.com). Our company is a large wholesaler of Roll-Your-Own products (rolling paper, hemp wraps, rolling accessories).
We're a small tight group with about 25 office employees. Our work environment is very positive and team-oriented. We are looking for an experienced IT Manager to join our team and lead our technology initiatives to support our growth and efficiency.
Position Overview :
As the IT Manager, you will be responsible for overseeing our IT department, managing technology projects, and ensuring the optimal functioning of our IT infrastructure.
You will work closely with cross-functional teams to implement solutions that enhance productivity and security.
Key Responsibilities :
- Provides onsite assistance and first-line technical support for all staff and departments.
- Monitors performance on hardware, systems, and applications.
- Designing and implementing efficient end-user feedback and error-reporting systems.
- Website updates such as general updates & the regular maintenance of the site.
- Work on any new projects as assigned.
- Provide support for stakeholder requests, analyze problems, and escalate issues when necessary.
- Troubleshoot desktop and printer hardware, and software issues.
- Install, configure, and test all new workstations, peripheral equipment, and software.
- Troubleshoot LAN / WAN and connectivity issues.
- Develop reference and training materials and provide end-user training.
- Develop and implement IT strategies aligned with business goals.
- Oversee network security, data management, and system administration.
- Manage software and hardware procurement, installation, and maintenance.
- Collaborate with stakeholders to identify technology needs and provide effective solutions.
- Ensure compliance with industry regulations and best practices.
- Monitor IT performance metrics and report on progress and challenges.
- Stay updated on emerging technologies and trends.
Qualifications :
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 4+ years of experience in IT management or related roles.
- Strong competence in the Microsoft Ecosystem (Office 365, SharePoint, Teams, SQL, Exchange, Desktop, and Server OS), computer hardware / software, networking, and server rooms.
- Deep understanding of Windows Servers.
- Deep experience with RMM Software.
- Solid problem-solving, researching, and troubleshooting skills coupled with a willingness to listen, learn, share, and improve.
- Strong awareness of IT security and confidentiality.
- Ability to work, prioritize, and make decisions independently in a fast-paced production environment.
- A self-starter and quick learner with the ability to work independently as well as with the team.
- SAP, Produmex, Network +, CCNA, and other IT industry-standard certifications would be an asset.
- Candidates must include a cover letter with their application to be considered for this position.
What We Offer :
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and inclusive work environment.
- This position is in-house. Hours are Monday to Friday, 8am to 4 : 30pm at our V5X 4V6 office.
How to Apply :
If you’re ready to take the next step in your career and make a significant impact HBI Canada, please submit your resume and a cover letter to [email protected] by November 8th.
Please note : We thank everyone for their interest in this position, however only qualified candidates will be contacted for an interview.
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