R&D Field Technician

Our role at Ideal Warehouse is to provide products and equipment to warehouse and manufacturing facilities that make them safer places to work.

The plot of our story, at Ideal Warehouse Innovations, is to help create safer workplaces around the world. We do this by sourcing, designing and / or manufacturing a comprehensive array of industrial workplace safety products and making them available through trusted global sales and distribution partners.

The R&D Field Technician oversees product development, customer engineering, and factory support. Throughout the product development lifecycle, the technician collaborates with customers, marketing, and operations to install, troubleshoot and support our solutions.

In this position your responsibilities will include :

• Design and develop new products based on market research such as mechanical and electrical.
• Interact with customers and potential customers to understand their needs, train their staff, and support sales.
• Bring ideas and concepts forward to be considered for study based on market needs.
• Assess costs of both new products developed and in-house production equipment.
• Provide engineering input on strategic planning process.
• Develop and implement plans to support the approved business direction.
• For new products, determine how best to manufacture and support product launch.
• Collaborate with the team on technical files, cost, scope, and schedule of projects.
• Installation and training of equipment for both internal and external users.
• Troubleshoot, repair, and support equipment in the field.
• Develop, implement, and maintain policies, procedures, and standards within the department.
• Ensure all specifications are properly documented.
• All other duties as may be assigned.

What we're looking for :

• Excellent knowledge and experience managing safety and environmental implications of designs.
• Post-secondary education in related mechanical or technical field.
• 4+ years working in a similar mechanical role preferred.
• Proficient with designing in SolidWorks required.
• 4+ years relevant work experience.
• 4+ years of experience working on assembly and measurement tools within a production / field environment.
• Understanding of overseas customs requirements preferred.
• Excellent interpersonal & communication skills, including written and verbal.
• Proficient in reading and interpreting documents, designs, and blueprints.
• Advanced mathematical skills to calculate and understand basic equations, rates, ratios, and graphs.
• Strong technical and problem-solving skills.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is :

• Regularly required to talk or hear.
• Required to balance, stoop, kneel, and crouch.
• Constantly required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch.
• Expected to regularly lift and / or move up to 10 pounds. Occasionally required to lift up to 50 pounds and sometimes up to 100 pounds with assistance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is :

• Regularly exposed to fumes, airborne particles and vibration or moving mechanical parts.
• Occasionally exposed to high, precarious places, toxic, or caustic chemicals; outside weather conditions; and risk of electrical shock.
• The noise level is usually moderate.

Ideal Warehouse Innovations is an equal opportunity employer. We encourage candidates from all backgrounds to apply. This job description is not exhaustive and may be subject to revisions or amendments as required by the needs of the business.